86% of Early AI Adopters Report Significant Business Growth
VOXY® AI VOICE PLANS - YOUR SHORTCUT TO SUCCESS!
VOXY® AI Voice – Automate the Ordinary, Dominate the Extraordinary. Transform your business, wow your customers, and leave your competition in the dust.
VOXY® AI Voice Plans Built For Smarter Call Handling That Pays For Itself
Built to help your business do more with less — reducing pressure on staff, improving customer responsiveness and creating more opportunities to capture value from every call. Explore flexible service options for inbound, outbound or dual-direction AI voice communications.
VOXY® Voice Receptionist
Inbound call handling, routing, inquiries & scheduling tasks-
Front desk greet & chat
-
Call routing & scheduling
-
CRM/email integration†
-
25c flag fall + 89c p/min
-
$499 AI-Voice call credits*
VOXY® Voice Agent
Use for customer support, sales, complex queries & call backs-
Automated support desk
-
Automated sales & leads
-
CRM/email integration†
-
25c flag fall + 89c p/min
-
$799 AI-Voice call credits*
VOXY® Voice Caller
Outbound calling for marketing, leads & announcements-
Marketing & lead calls
-
Automated follow-ups
-
CRM/email integration†
-
25c flag fall + 89c p/min
-
$499 AI-Voice call credits*
VOXY® Voice Assistant
Call answering with messaging, basic tasks & scheduling-
Personalised call handling
-
PA tasks & scheduling^
-
Instant SMS notifications
-
25c flag + 89c p/min
-
$199 AI-Voice call credits*
Switch or upgrade to a VOXY® AI-PBX and enjoy access to our patent-pending VOXY® technologies including ‘eCall’ email-to-AI voice calling and ‘VoiceCentral’ telephony-native admin control – learn more >>
Offer: Available to credit-approved customers only, subject to Vocal’s Standard Form of Agreement (SFOA) and VOXY® AI Voice terms apply.
Term:
• 24-month minimum term: Monthly access fees are paid in advance. Early Termination Fees (ETF) may apply if the service is cancelled before the end of the minimum term.
• No Contract option: Monthly access fees are paid in advance. No minimum term applies. Bonus AI Voice Call Credits are not available on No Contract plans.
Setup Fees:
• $499 setup fee for AI Voice Receptionist (inbound) & AI Voice Caller (outbound) plans.
• $799 setup fee for AI Voice Agent (inbound + outbound) plans.
• $199 setup fee for AI Voice Assistant (mobile/1300) plans.
Total Minimum Costs:
•AI Voice Assistant (personal): $1,015 over 24 months, including setup.
•AI Voice Receptionist & AI Voice Caller: $1,819 over 24 months, including setup.
• AI Voice Agent: $2,935 over 24 months, including setup.
Call Charges:
• Assistant (personal), Receptionist, Caller & Agent: 25c flag fall + $0.89/min. Avg. 2-min call cost: $2.03.
Network & Call Charges: OTT services do not include PSTN or GSM call costs. Additional charges apply for national, mobile, IDD, and special calls.
Order Process: Orders are assessed for viability and project scope. Development timelines average 1-6 weeks.
Bonus AI Voice Call Credits:
• Available on eligible 24-month term plans only.
• Any Bonus AI Voice Call Credits are apportioned evenly across the 24-month minimum term.
• Unused Bonus AI Voice Call Credits are forfeited each month and do not roll over.
• If the service is cancelled, any unused or future Bonus AI Voice Call Credits are forfeited, including where an Early Termination Fee (ETF) applies.
Beta Disclaimer: VOXY® AI Voice Services are offered as a beta product, and performance may vary due to the emerging nature of the technology.
Bundle Offer: $5/month credit (up to $120 CASHBACK) when bundled with Vocal NBN Internet, Gmobile® SIM, or Vocal BizPhone over a 24-month term.
Critical Information Summary: Available on this website prior to connection.
GST Included: Limited offer. All prices displayed include GST.
Get Your Setup Fee Returned as AI Voice Call Credits!
1. Eligibility
The Bonus AI Voice Call Credits offer is available only to new customers who subscribe to an eligible VOXY® AI Voice plan on a 24-month minimum term and pay the applicable setup fee in full.
No Contract plans are not eligible for this offer.
2. Bonus Allocation
The Bonus AI Voice Call Credits value matches the applicable setup fee for each eligible plan and is applied as a monthly credit allowance over the 24-month minimum term.
The applicable bonus values are:
VOXY® AI Voice Assistant (Personal)
Setup Fee: $199
Monthly Bonus Credit: $8.29 over 24 months
VOXY® AI Voice Receptionist
Setup Fee: $499
Monthly Bonus Credit: $20.79 over 24 months
VOXY® AI Voice Caller
Setup Fee: $499
Monthly Bonus Credit: $20.79 over 24 months
VOXY® AI Voice Agent
Setup Fee: $799
Monthly Bonus Credit: $33.29 over 24 months
Monthly bonus credit allowances are calculated by dividing the applicable setup fee across 24 monthly billing periods.
3. Use of Credits
Bonus AI Voice Call Credits may only be used toward eligible AI Voice usage charges associated with the subscribed VOXY® AI Voice plan. Credits cannot be used for setup fees, access fees, hardware, other Vocal services or any other non-eligible charges.
4. Monthly Expiry
Bonus AI Voice Call Credits are applied on a monthly basis only. Unused credits are forfeited at the end of each billing cycle, do not roll over, and are not carried forward to future months.
5. Non-Transferable and Non-Refundable
Bonus AI Voice Call Credits are non-transferable, non-refundable, and cannot be redeemed for cash or transferred to another service, account or customer.
6. Ongoing Service Requirement
Customers must maintain an active eligible VOXY® AI Voice service for the duration of the applicable 24-month term to continue receiving the monthly Bonus AI Voice Call Credits.
7. Cancellation and Early Termination
If an eligible VOXY® AI Voice service is cancelled, suspended or terminated, any unused or future Bonus AI Voice Call Credits will be forfeited. This applies whether or not an Early Termination Fee (ETF) is payable under the service terms.
8. Offer Changes and Standard Terms
Vocal reserves the right to withdraw, vary or terminate this offer at any time, subject to applicable law. Customers who have already subscribed to an eligible service may retain the offer on the terms that applied at the time of signup, unless otherwise stated. Vocal’s Standard Form of Agreement (SFOA) and applicable VOXY® AI Voice terms and conditions apply.
Critical Information Summary: VOXY® AI Voice plans – 12 month term
How To Choose The Right Plan From Vocal to Meet Your Needs & Budget
Did you know that all telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS) to help you compare features and prices from different telcos?
For information about ways that Vocal makes it easy for you to compare features and prices from different telcos just click to learn more
GET THAT VOXY® FEELING
That moment when AI transforms your business — and the chaos is gone.
Automate Business Calls & Tasks with AI Voice Agents that Talk and Behave Like Humans
Discover our range of VOXY® AI Voice Services — benefit from non stop 24x7x365 operation and fully customised to meet your unique business needs
Your Customised AI Personal Assistant For Smarter Call Handling
Meet VOXY® AI Voice Assistant—the modern answer to personal call management that feels almost human. Designed for busy individuals who need a little extra support, this AI service takes over when you can’t answer, making sure you never miss a beat.
Key Features
- Smarter Voicemail Replacement
- Natural Call Interactions
- Instant SMS Notifications
- Phone Contacts Recognition
- Personalised Responses
Perfect For
- On-the-Go Individuals
- Busy Professionals
- Enhanced Voicemail Experience
VOXY® AI Voice Assistant isn’t about replacing you—it’s about being there when you can’t be. A smart and intuitive personal assistant that’s always on call, making sure you stay connected without the stress.
Your Business’s Virtual Front Desk – No Breaks, 24x7x365
The VOXY® AI Voice Receptionist automates and manages your organisation’s front-desk operations, handling calls, scheduling appointments, and directing inquiries for efficient business communications. Optional features include CRM integration, multi-language support, custom automations, and more to suit your business needs
Key Features
- Inbound Call Handling
- Appointment Scheduling
- Auto-Attendant Functions
- Greeting and Check-Ins
- Custom Automations (optional)
Perfect For
- Front Desk Operations
- Call Management
- Appointment Coordination
The VOXY® AI Voice Receptionist is more than just an automated answering service—it’s an intelligent assistant that streamlines your front-desk tasks, enhances customer service, and frees up valuable time for your team to focus on growing your business.
Your Sales Dynamo – Drives Engagement & Boosts Sales
The VOXY® AI Voice Caller is a powerful outbound-only solution for marketing and sales activities. Integrated with PBX or cloud telephony, Drive customer engagement, generate leads, and manage notifications. From cold calls to follow-ups, the AI Voice Caller handles it all with unmatched efficiency and cost savings
Key Features
- Outbound Call Handling
- Knowledge-Based Interactions
- Set Meetings & Emails
- Greeting and Check-Ins
- Custom Automations (optional)
Perfect For
- Outbound Marketing Campaigns
- Lead Generation
- Automated Reminders
The VOXY® AI Voice Caller takes your outbound communication to the next level, driving growth and sales with precision. It’s not just about making calls—it’s about delivering results, optimising every customer interaction, and creating lasting connections.
The Intelligent Agent That Handles Complex Interactions
The VOXY® AI Voice Agent is an advanced communication solution built for reliable, intelligent call handling across your business. Designed for both inbound and outbound interactions, it helps deliver more consistent customer engagement, stronger service outcomes and smarter business communication.
Key Features
- Full-Duplex Call Handling
- Knowledge-Based Interactions
- Set Meetings & Emails
- Custom Scripts & Personalisation
- Custom Automations (optional)
Perfect For
- Customer Support Centres
- Sales-Driven Teams
- Financial Services & Collections
The VOXY® AI Voice Agent is designed to handle the most challenging customer interactions, providing intelligent solutions that enhance efficiency and drive business success. Trust VOXY® to manage your complex communications with precision and care.
VOXY® is Australia’s First AI Voice Solution for Telecom Networks
Telco-Grade AI Voice Built for Real Calls, Real Networks and Real Businesses
Developed by Vocal, an Australian telecommunications provider with more than two decades of experience, VOXY® is built to integrate directly into live call flows — delivering toll-quality voice, compliant connectivity and intelligent call handling across mobile, SIP and inbound communications, powered by next-generation AI voice intelligence.
Slash
Staff Costs
24x7x365
Availability
Automate
Tasks
Simplified
Management
Free Up
your Time
Effortless
Scaling
Telco
Compliant
Supercharge
Growth
Tools &
Dashboard
Brand it
your Way
Boost
Efficiency
Customer
Satisfaction
Your Success Journey with VOXY®
in 4 Easy Steps
Unlock the potential of VOXY® AI Voice to drive growth, reduce costs, and enhance productivity in every customer interaction across your business. With 22 years of telecom expertise, Vocal supports you from the initial conversation to full deployment, ensuring long-term success with every step.
Step 1: FREE Initial Consultation
We start with a brief consultation to understand your goals and how VOXY® AI Voice can best serve your business. We’ll explore your options and share a customised proposal that lays out the best solutions for your needs
Register Your Interest
Complete a web form or call us to kick things off
Book a Consultation and Demo
Schedule a free 20-minute session to explore our solutions
Define Your Service Needs
Fill out the AI Voice Requirements Form to map out your exact needs
Solution Review and Quotation
We’ll prepare and send a personalised solution and pricing plan for review
Time Frame: 2–3 days
Step 2: Solution Design
Once you approve the proposal, we create a detailed blueprint for configuring VOXY® with your custom settings, ensuring it integrates smoothly with your existing systems and workflows.
Proposal Approval
Confirm the customised solution and approve the scope of work
Configuration Blueprint
We draft a configuration plan tailored to your specifications, covering setup details and automations
Integration Requirements
Outline system integration needs and map workflows to align with your platforms
Time Frame: 4–5 days
Step 3: Configuration & Testing
We set up your service according to plan and conduct rigorous testing, so you have a fully functional, optimized VOXY® AI Voice ready for business
Configuration
Our team configures VOXY® with custom settings and integrates selected tools or systems
Rigorous In-house Testing
Testing ensures each feature works smoothly and that automations perform as expected
Client Review & Feedback
You’ll have a chance to review and request final adjustments for the optimal setup
Time Frame: 5–7 days
Step 4: Launch & Support
Once ready, we launch your VOXY® AI Voice service and provide training and ongoing support to ensure everything runs smoothly
Service Activation
Activate your VOXY® service and access its full feature set
Rigorous In-house Testing
We guide your team through using the dashboard and handling key functions.
Client Review & Feedback
Our team remains available to support, update, or optimise your service as needed
Time Frame: 1–2 days, with ongoing 24x7x365 support
Rich Features Powered by LLM, GPTs, and NLP Technology, Included with Your VOXY® AI Voice
VOXY® AI Voice services come packed with powerful features designed to elevate your business communications. From natural speech to custom branding, every tool boosts productivity and integrates seamlessly with your systems—give your ChatGPT a voice and set yourself up for success. 🔥
Natural Speech
Call Handling
Call Transfer
Send Email
Set Meeting
ChatGPT Powered
BYO Data
AI Agent Dashboard
Custom Branding
Call Logs
VOXY® AI Voice Has Many Optional Features and Upgrades Too...
VOXY® AI Voice Optional Upgrades come loaded with advanced features that take your communications to the next level. From enhanced automations to deeper integrations, these upgrades bring even more power to your business—bring your ChatGPT to life and automate the way you work. 💥
Customised Voices
Customised Automation
Memory recall
Omni Channels
Multi Language
API & Webhooks
Omni Channels
RAG Integration
Vector Database
Customised Voices
VOXY® AI Voice
Usage Rates
Powered by advanced natural language synthesis and LLMs, VOXY® delivers clear, human-like conversations. With low-latency infrastructure and built-in memory, it ensures seamless, intelligent customer engagement in real time.
Local Calls
89c per minute^
National Calls
89c per minute^
Mobile Calls
89c per minute^
13/1300 Calls
89c per minute^^
International Calls†
Conditions
Prices displayed are inclusive of GST
^25c flag fall per AI Voice call. ^^AI Voice usage charged per minute increment or part therefof for incoming and/or outgoing calls.
†Addtional network carriage call charges may apply including 36c per outbound 13/1300 call. Addtional international direct dial (IDD) and international mobile calls are charged per minute or part thereof including a 25c flag fall fee.
Included, flat rate calls and VOXY® AI Voice calls are subject to Voxy’s Fair Use Policy.
Charges apply for special, directory and information calls, call forwarding and call diversions to an external non-BizPhone or other service number.
Standard Form of Agreement and VOXY® service conditions apply.
VOXY® is the Only True AI Voice Service Backed by an Aussie Telephone Company
Meet your personalised VOXY® AI Voice Agent – fully customisable and always on, delivering non-stop 24x7x365 support for your unique personal and business needs!
“We use VOXY because it has helped us increase our close rate by 300% by calling people back almost immediately.”
— Profitable Vending
Learn more about telco-grade AI voice built for real calls, real networks and real businesses.
Simple to set up, backed by real human support, and risk-free to try.
FAQ's VOXY® AI Voice Plans
Discover how VOXY® AI Voice Plans can transform your business communication with call handling, advanced automation, and seamless integration. From managing inbound inquiries to executing outbound campaigns, explore the key features and benefits of this premium solution for synchronised call management.
General Overview and Purpose
VOXY® AI Voice is an AI-driven voice service designed to automate and handle business calls. It can perform tasks such as call handling, appointment scheduling, and customer inquiries using advanced natural language processing and AI voice synthesis.
VOXY® works by integrating with your existing telephony systems, processing inbound and outbound calls through AI voice agents. It automates routine communication tasks, responding in natural-sounding language to customer queries.
VOXY® saves time and reduces costs by automating repetitive communication tasks. It can also improves customer service by responding instantly to inquiries and ensuring efficient call routing and handling.
VOXY® is designed for small businesses, SMEs, and enterprises that want to enhance their customer service operations, reduce labor costs, and streamline communications.
Functionality and Features
VOXY® can handle tasks such as answering inbound calls, scheduling appointments, routing calls, managing inquiries, and conducting outbound call campaigns for marketing or lead generation.
Yes, VOXY® AI Voice can manage both inbound and outbound calls. Different VOXY® plans are tailored to specific use cases, such as AI Voice Receptionists for inbound handling and AI Voice Callers for outbound marketing.
VOXY® is compatible with various telephony systems, including cloud-based IP-PBX systems like BizPhone, and integrates seamlessly through SIP trunks.
Each VOXY® plan includes features like call handling, automated responses, appointment scheduling, email/calendar integration, and CRM integration (subject to plan and additional costs).
Technical Requirements
You will need a telephony system or service (such as BizPhone), a stable internet connection, and compatible hardware like phones or softphones. No additional hardware is required for VOXY® itself.
Yes, VOXY® can be assigned to your existing phone number or a new SIP trunk number to handle inbound and outbound calls.
No, VOXY® AI Voice services utilise traditional SIP trunk technology to manage calls, eliminating the need for an internet connection.
Yes, VOXY® can be used with 1300/1800 numbers for both inbound and outbound call handling.
Setup and Support
The setup process usually takes between 2 to 6 weeks, depending on the complexity of the project and any custom integrations required.
No, the setup is designed to be simple, with Vocal or AUTOMAiTE handling the technical aspects. Customers can manage and customize their VOXY® AI Voice services through a web portal.
Support is available via the VOXY® web portal, with additional help from AUTOMAiTE-approved agents for more complex troubleshooting or customisation.
Customers can access support through the web portal, by contacting Vocal’s customer service, or through AUTOMAiTE’s technical assistance.
Pricing and Plans
VOXY® is billed as a pay-by-the-minute service. Pricing depends on the specific plan, with additional fees for setup and monthly access.
The per-minute rate includes advanced AI voice synthesis, natural language processing, and real-time call handling, with business-grade low-latency infrastructure for clear and seamless communication.
Yes, there is a one-time setup fee for each VOXY® service, ranging from $199 to $799 depending on the plan.
If you exceed your included call minutes, additional minutes are billed at a per-minute rate, depending on your specific VOXY® plan.
Privacy and Security
VOXY® AI Voice services follow strict security protocols to ensure your data is secure, complying with Australian privacy laws and GDPR regulations.
Yes, VOXY® complies with all relevant Australian privacy regulations, ensuring customer data is handled securely and ethically.
Only authorised personnel have access to recorded calls, and any sensitive data is protected following privacy laws and data protection standards.
Use Cases and Examples
VOXY® AI Voice Agent is ideal for:
- Customer Support: Managing inbound inquiries and directing customers to appropriate teams.
- Sales and Lead Outreach: Executing outbound campaigns to generate leads or follow up with prospects.
- Survey and Feedback Collection: Gathering insights from customers for improvement.
- Appointment Management: Scheduling, confirming, or rescheduling appointments.
- High-Volume Call Handling: Managing both inbound and outbound calls seamlessly.
Imagine a service company managing customer support and follow-ups. VOXY® AI Voice Agent handles inbound calls to assist with inquiries and schedules follow-up outbound calls to confirm resolutions. This ensures a smooth and professional customer experience.
VOXY® AI Voice Agent assists by:
- Simplifying call workflows for busy customer service teams.
- Streamlining outbound campaigns, ensuring efficient communication.
- Scaling operations to manage high call volumes without additional staffing.
Yes! VOXY® AI Voice Agent can be customised to manage multi-step workflows, integrating with CRMs, databases, or scheduling tools for seamless operations.
Absolutely! VOXY® AI Voice Agent is designed to handle duplex communication, ensuring seamless operations for businesses requiring both inbound and outbound call handling.
VOXY® AI Voice Agent enhances customer experience by:
- Providing professional, real-time communication.
- Reducing wait times through efficient call handling.
- Capturing and delivering customer insights for improved service.
VOXY® AI Voice Agent offers:
- Comprehensive Call Management: Handles both inbound and outbound calls.
- Cost Savings: Reduces staffing needs for call handling.
- 24/7 Availability: Operates around the clock without downtime.
- Advanced Automation: Customisable workflows for complex call scenarios.
Performance and Limitations
While VOXY® provides high-quality call handling, performance may be impacted by factors such as internet connectivity, network latency, or infrastructure issues.
VOXY® requires a stable broadband connection for optimal performance. In areas with poor network connectivity, there may be delays or quality issues in AI interactions.
VOXY® can handle multiple concurrent calls, depending on your plan, and automatically routes calls or responds based on its AI-driven functionalities.
Future Developments
Future features include enhanced CRM integrations, more advanced AI-driven functions, and real-time language translation capabilities for multi-language support.
Yes, customers are encouraged to provide feedback during the beta phase to help shape future features and improvements of VOXY® AI Voice services.
Could you imagine never missing another customer call, no matter how busy things get or even if the business is closed
Every answered call is a chance to win more business. VOXY® AI Voice helps you capture leads, respond faster and stay available around the clock — keeping your business connected, competitive and ready for what’s next.
Get More from your VOXY® AI Voice Service
Find helpful information and comprehensive guides to ensure you get the most from your BizPhone service.
