Call us to discuss VOXY® and Gmobile® bundles designed for smarter call handling across mobile networks and AI-driven voice call flows — on any device.
Save on our range of Gmobile® eSIM Plans with National Calls & Text Included
Switch from your current mobile provider or add a new Gmobile® eSIM plan for greater flexibility, better value and smarter features. Bring your own device and choose a data plan to suit your needs, with optional VOXY® AI Voice bundles for smarter automated call handling and task support.
20GB eSIM Plan
Pay yearly and save $4/mth – $360 upfront for the first year-
Unlimited calls & SMS*
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Optus 4.5G Plus network
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Use your own mobile
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Pay annually & save
100GB eSIM Plan
Pay yearly and save $9/mth – $960 upfront for the first year-
Unlimited calls & SMS*
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Optus 4.5G Plus network
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Use your own mobile
-
Pay annually & save
50GB eSIM Plan
Pay yearly and save $5/mth – $600 upfront for the first year-
Unlimited calls & SMS*
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Optus 4.5G Plus network
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Use your own mobile
-
Pay annually & save
5GB eSIM Plan
Pay yearly and save $6/mth – $180 upfront for the first year-
Unlimited calls & SMS*
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Optus 4.5G Plus network
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Use your own mobile
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Pay annually & save
*Offer available to credit approved customers only when purchased annually and subject to a 12-month minimum term. No refunds apply if cancelled within the minimum term. Vocal SFOA and Gmobile® terms and conditions apply.
Conditions
1. Credit approval
Available to credit approved customers only.
2. Applicable terms
Vocal’s Standard Form of Agreement and Gmobile® Service Conditions apply.
3. Annual payment and minimum term
Amortised monthly access fees must be paid upfront annually for each minimum 12-month term.
4. Compatible device required
Customers may purchase a compatible mobile handset at an additional cost, including delivery, or use their own compatible device.
5. Included data and excess usage
Included data is calculated using combined uploads and downloads each billing month. Excess data charges apply to usage above the included allowance, rounded up to the nearest whole GB.
6. Unlimited inclusions
Unlimited national calls, SMS, MMS and voicemail are subject to our Fair Go Policy.
7. Unused allowances
Any unused monthly call, text and/or data allowance will be forfeited.
8. Cancellation
Customers may cancel at any time by providing written notice. If cancelled within the 12-month minimum term, any unused portion of the service term will be forfeited and no refund will be provided for annual upfront payments, or part thereof.
9. Critical Information Summary
The Critical Information Summary is available on this website prior to connection.
10. Pricing
All prices include GST. Limited offer.
Get Your Setup Fee Returned as AI Voice Call Credits!
1. Eligibility
The Bonus AI Voice Call Credits offer is available only to new customers who subscribe to an eligible VOXY® AI Voice plan on a 24-month minimum term and pay the applicable setup fee in full.
No Contract plans are not eligible for this offer.
2. Bonus Allocation
The Bonus AI Voice Call Credits value matches the applicable setup fee for each eligible plan and is applied as a monthly credit allowance over the 24-month minimum term.
The applicable bonus values are:
VOXY® AI Voice Assistant (Personal)
Setup Fee: $199
Monthly Bonus Credit: $8.29 over 24 months
VOXY® AI Voice Receptionist
Setup Fee: $499
Monthly Bonus Credit: $20.79 over 24 months
VOXY® AI Voice Caller
Setup Fee: $499
Monthly Bonus Credit: $20.79 over 24 months
VOXY® AI Voice Agent
Setup Fee: $799
Monthly Bonus Credit: $33.29 over 24 months
Monthly bonus credit allowances are calculated by dividing the applicable setup fee across 24 monthly billing periods.
3. Use of Credits
Bonus AI Voice Call Credits may only be used toward eligible AI Voice usage charges associated with the subscribed VOXY® AI Voice plan. Credits cannot be used for setup fees, access fees, hardware, other Vocal services or any other non-eligible charges.
4. Monthly Expiry
Bonus AI Voice Call Credits are applied on a monthly basis only. Unused credits are forfeited at the end of each billing cycle, do not roll over, and are not carried forward to future months.
5. Non-Transferable and Non-Refundable
Bonus AI Voice Call Credits are non-transferable, non-refundable, and cannot be redeemed for cash or transferred to another service, account or customer.
6. Ongoing Service Requirement
Customers must maintain an active eligible VOXY® AI Voice service for the duration of the applicable 24-month term to continue receiving the monthly Bonus AI Voice Call Credits.
7. Cancellation and Early Termination
If an eligible VOXY® AI Voice service is cancelled, suspended or terminated, any unused or future Bonus AI Voice Call Credits will be forfeited. This applies whether or not an Early Termination Fee (ETF) is payable under the service terms.
8. Offer Changes and Standard Terms
Vocal reserves the right to withdraw, vary or terminate this offer at any time, subject to applicable law. Customers who have already subscribed to an eligible service may retain the offer on the terms that applied at the time of signup, unless otherwise stated. Vocal’s Standard Form of Agreement (SFOA) and applicable VOXY® AI Voice terms and conditions apply.
Critical Information Summary: VOXY® AI Voice plans – 12 month term
How To Choose The Right Plan From Vocal to Meet Your Needs & Budget
Did you know that all telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS) to help you compare features and prices from different telcos?
For information about ways that Vocal makes it easy for you to compare features and prices from different telcos just click to learn more
20GB eSIM Plan
Get included national calls, SMS, MMS & data-
Unlimited calls & SMS*
-
Optus 4.5G Plus network
-
Use your own mobile
-
No lock-in contract term
100GB eSIM Plan
Get included national calls, SMS, MMS & data-
Unlimited calls & SMS*
-
Optus 4.5G Plus network
-
Use your own mobile
-
No lock-in contract term
50GB eSIM Plan
Get included national calls, SMS, MMS & data-
Unlimited calls & SMS*
-
Optus 4.5G Plus network
-
Use your own mobile
-
No lock-in contract term
5GB eSIM Plan
Get included national calls, SMS, MMS & data-
Unlimited calls & SMS*
-
Optus 4.5G Plus network
-
Use your own mobile
-
No lock-in contract term
*Offer available to credit approved customers only. Month-to-month service with no lock-in contract. eSIM compatible device required. Physical SIM card services attract additional fees. Vocal SFOA and Gmobile® terms and conditions apply.
Conditions
1. Credit approval
Available to credit approved customers only.
2. Applicable terms
Vocal’s Standard Form of Agreement and Gmobile® Service Conditions apply.
3. Monthly billing
Services are billed monthly in advance with no lock-in contract or minimum term.
4. eSIM offer and compatible devices
This offer applies to eSIM services only and requires a compatible eSIM-enabled handset. Physical SIM card services attract an additional $10 SIM card fee plus $9.95 postage and handling.
5. Compatible device required
Customers may purchase a compatible mobile handset at an additional cost, including delivery, or use their own compatible device.
6. Included data and excess usage
Included data is calculated using combined uploads and downloads each billing month. Excess data charges apply to usage above the included allowance, rounded up to the nearest whole GB.
7. Unlimited inclusions
Unlimited national calls, SMS, MMS and voicemail are subject to our Fair Go Policy.
8. Unused allowances
Any unused monthly call, text and/or data allowance will be forfeited.
9. Cancellation
Customers may cancel the service at any time by providing written notice. Cancellation takes effect at the end of the current billing period.
10. Critical Information Summary
The Critical Information Summary is available on this website prior to connection.
11. Pricing
All prices include GST. Limited offer.
Get Your Setup Fee Returned as AI Voice Call Credits!
1. Eligibility
The Bonus AI Voice Call Credits offer is available only to new customers who subscribe to an eligible VOXY® AI Voice plan on a 24-month minimum term and pay the applicable setup fee in full.
No Contract plans are not eligible for this offer.
2. Bonus Allocation
The Bonus AI Voice Call Credits value matches the applicable setup fee for each eligible plan and is applied as a monthly credit allowance over the 24-month minimum term.
The applicable bonus values are:
VOXY® AI Voice Assistant (Personal)
Setup Fee: $199
Monthly Bonus Credit: $8.29 over 24 months
VOXY® AI Voice Receptionist
Setup Fee: $499
Monthly Bonus Credit: $20.79 over 24 months
VOXY® AI Voice Caller
Setup Fee: $499
Monthly Bonus Credit: $20.79 over 24 months
VOXY® AI Voice Agent
Setup Fee: $799
Monthly Bonus Credit: $33.29 over 24 months
Monthly bonus credit allowances are calculated by dividing the applicable setup fee across 24 monthly billing periods.
3. Use of Credits
Bonus AI Voice Call Credits may only be used toward eligible AI Voice usage charges associated with the subscribed VOXY® AI Voice plan. Credits cannot be used for setup fees, access fees, hardware, other Vocal services or any other non-eligible charges.
4. Monthly Expiry
Bonus AI Voice Call Credits are applied on a monthly basis only. Unused credits are forfeited at the end of each billing cycle, do not roll over, and are not carried forward to future months.
5. Non-Transferable and Non-Refundable
Bonus AI Voice Call Credits are non-transferable, non-refundable, and cannot be redeemed for cash or transferred to another service, account or customer.
6. Ongoing Service Requirement
Customers must maintain an active eligible VOXY® AI Voice service for the duration of the applicable 24-month term to continue receiving the monthly Bonus AI Voice Call Credits.
7. Cancellation and Early Termination
If an eligible VOXY® AI Voice service is cancelled, suspended or terminated, any unused or future Bonus AI Voice Call Credits will be forfeited. This applies whether or not an Early Termination Fee (ETF) is payable under the service terms.
8. Offer Changes and Standard Terms
Vocal reserves the right to withdraw, vary or terminate this offer at any time, subject to applicable law. Customers who have already subscribed to an eligible service may retain the offer on the terms that applied at the time of signup, unless otherwise stated. Vocal’s Standard Form of Agreement (SFOA) and applicable VOXY® AI Voice terms and conditions apply.
Critical Information Summary: VOXY® AI Voice plans – 12 month term
How To Choose The Right Plan From Vocal to Meet Your Needs & Budget
Did you know that all telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS) to help you compare features and prices from different telcos?
For information about ways that Vocal makes it easy for you to compare features and prices from different telcos just click to learn more
Sign up for VOXY® AI Voicemail™ and Save 38% on Gmobile® eSIM Plans
Backed by trusted Australian telco infrastructure, Gmobile® eSIM and VOXY® bundles combine flexible mobile connectivity with smarter call handling — helping your business stay connected, responsive and ready wherever work takes you.
5GB eSIM PROMO
$13 per mth*
Gmobile® 5GB eSIM Plan for $13 per month reduced from $21 p/mth for 1st 12 mths when you signup to VOXY® AI Voicemail for $21 p/mth. Min total cost $408 plus one-time $55 setup fee refunded as AI message credits.†
20GB eSIM PROMO
$21 per mth*
Gmobile® 20GB eSIM Plan for $21 per month reduced from $34 p/mth for 1st 12 mths when you signup to VOXY® AI Voicemail for $21 p/mth. Min cost $504 plus one-time $55 setup fee refunded as AI message credits.†
50GB eSIM PROMO
$34 per mth*
Gmobile® 50GB eSIM Plan for $34 per month reduced from $55 p/mth for 1st 12 mths when you signup to VOXY® AI Voicemail for $21 p/mth. Min cost $660 plus one-time $55 setup fee refunded as AI message credits.†
100GB eSIM PROMO
$55 per mth*
Gmobile® 100GB eSIM Plan for $55 per month reduced from $69 p/mth for 1st 12 mths when you signup to VOXY® AI Voicemail for $21 p/mth. Min cost $912 plus one-time $55 setup fee refunded as AI message credits.†
*Offer available to credit approved customers only when purchased with any VOXY AI Voice service. Gmobile® eSIM Plans promo subject to 12 mth min term. VOXY® AI Voicemail subscription for min 12 months for $21 per mth. Min cost $408 plus once-off †$55 set-up refundable via AI Message Credits over 12 months terms. Vocal SFOA and Gmobile terms and conditions apply.
Offer: Available to credit-approved customers only, subject to Vocal’s Standard Form of Agreement (SFOA) and VOXY® AI Voice terms apply.
Term: Monthly access fees are paid in advance. Each service requires a 12-month minimum term, with Early Termination Fees (ETF) applicable.
Setup Fees:
• $55 setup & custom development fee for AI Voicemail
Total Minimum Costs:
• AI Voicemail $252 over 12 months plus set-up fee
Message Charges:
• 55c per message which includes AI-powered conversation, transcription and SMS delivery.
Network & Call Charges: OTT services do not include PSTN or GSM call costs. Additional charges apply for national, mobile, IDD, and special calls.
Order Process: Orders are assessed for viability and project scope. Development timelines average 2-7 days.
Beta Disclaimer: VOXY® AI Voice Services are offered as a beta product, and performance may vary due to the emerging nature of the technology.
Critical Information Summary: Available on this website prior to connection.
GST Included: Limited offer. All prices displayed include GST.
Get Your Setup Fee Returned as AI Voice Call Credits!
1. Eligibility
The Bonus AI Voice Call Credits offer is available only to new customers who subscribe to an eligible VOXY® AI Voice plan on a 24-month minimum term and pay the applicable setup fee in full.
No Contract plans are not eligible for this offer.
2. Bonus Allocation
The Bonus AI Voice Call Credits value matches the applicable setup fee for each eligible plan and is applied as a monthly credit allowance over the 24-month minimum term.
The applicable bonus values are:
VOXY® AI Voice Assistant (Personal)
Setup Fee: $199
Monthly Bonus Credit: $8.29 over 24 months
VOXY® AI Voice Receptionist
Setup Fee: $499
Monthly Bonus Credit: $20.79 over 24 months
VOXY® AI Voice Caller
Setup Fee: $499
Monthly Bonus Credit: $20.79 over 24 months
VOXY® AI Voice Agent
Setup Fee: $799
Monthly Bonus Credit: $33.29 over 24 months
Monthly bonus credit allowances are calculated by dividing the applicable setup fee across 24 monthly billing periods.
3. Use of Credits
Bonus AI Voice Call Credits may only be used toward eligible AI Voice usage charges associated with the subscribed VOXY® AI Voice plan. Credits cannot be used for setup fees, access fees, hardware, other Vocal services or any other non-eligible charges.
4. Monthly Expiry
Bonus AI Voice Call Credits are applied on a monthly basis only. Unused credits are forfeited at the end of each billing cycle, do not roll over, and are not carried forward to future months.
5. Non-Transferable and Non-Refundable
Bonus AI Voice Call Credits are non-transferable, non-refundable, and cannot be redeemed for cash or transferred to another service, account or customer.
6. Ongoing Service Requirement
Customers must maintain an active eligible VOXY® AI Voice service for the duration of the applicable 24-month term to continue receiving the monthly Bonus AI Voice Call Credits.
7. Cancellation and Early Termination
If an eligible VOXY® AI Voice service is cancelled, suspended or terminated, any unused or future Bonus AI Voice Call Credits will be forfeited. This applies whether or not an Early Termination Fee (ETF) is payable under the service terms.
8. Offer Changes and Standard Terms
Vocal reserves the right to withdraw, vary or terminate this offer at any time, subject to applicable law. Customers who have already subscribed to an eligible service may retain the offer on the terms that applied at the time of signup, unless otherwise stated. Vocal’s Standard Form of Agreement (SFOA) and applicable VOXY® AI Voice terms and conditions apply.
Critical Information Summary: Gmobile® SIM Plans – 12 month term
Critical Information Summary: VOXY® AI Voice plans – 12 month term
How To Choose The Right Plan From Vocal to Meet Your Needs & Budget
Did you know that all telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS) to help you compare features and prices from different telcos?
For information about ways that Vocal makes it easy for you to compare features and prices from different telcos just click to learn more
The Optus 4.5G Plus network covers 96.5% of Aussies and delivers high speed internet for streaming all your favorite Netflix shows, music, games & apps while on the go.
Switch to Gmobile® or Start Fresh — Combine with VOXY® for Smarter Automated Call & Task Handling
Backed by trusted Australian telco infrastructure, Gmobile® eSIM and VOXY® AI Voice services combine to deliver flexible mobile connectivity with smarter call and task handling — helping your business stay connected, respond faster and stay ready wherever work takes you.
Optus™ network
Faster downloads
Included calls & SMS
Fast eSIM setup
No contract options
VOXY® bundle discounts
Helpful Resources for Your Gmobile® Service
Find helpful information and comprehensive guides to ensure you get the most from your mobile voice and data services
FAQ's About Your Gmobile® Service
We tackle some key questions about your Gmobile® mobile services including activation of your SIM card, porting your mobile number and included features of your service.
Yes! your mobile number can easily be ported to Vocal from your current provider.
Our one-size-fits-all SIMs work in mobiles which use a standard, micro or nano SIM.
So if you’ve already got a phone you love or looking for a new mobile device from our exclusive range of Samsung mobiles that are packed with features and represent awesome value, you can still enjoy our great SIM only plans!
It can take between 15mins and 4 hours for a SIM to activate. If it’s still not active, try these steps or note the porting hours below:
- Periodically turn your device off and on
- Remove and re-insert the SIM card to make sure it is seated correctly
- Sync your device with any companion software/cloud service that it may have.
If you request a port / switch to Optus outside of the hours listed below, your service will remain active with your existing provider until the next porting day:
- Monday to Friday, 8am – 8pm AEST
- Saturday, 10am – 6pm AEST (except national public holidays)
Once Voicemail is active (this takes between 15 minutes and 4 hours) you’ll get a default PIN sent via SMS.
- From your mobile dial 321
- Record your greeting
- Change your PIN
- Complete the tutorial
Make sure you change the PIN you’re sent. Your PIN maybe up to 9 digits, provided they are non-sequential (e.g. 1234) or aren’t a series of repeated numbers (e.g. 1111).
If you need your PIN reset please call us on 1300 796700
If you have access to another phone, try calling your mobile number to see if you can hear your device ringing or if someone answers. (You can also try sending an SMS)
If your device has a ‘location feature’ (e.g. Find my iPhone), use it to locate your device. If your device is shown to be in an unfamiliar location, contact the police rather than recovering it yourself.
Contact Us
If you’ve confirmed that your device has been lost or stolen call us on 1300 796700
We will offer to:
A) Bar the service
This prevents unauthorised outgoing calls, messages and cellular data (internet access). Barring may also deactivate other functions on your device.
Note: It can take up to 24 hours to bar the service.
B) Block the IMEI number
We’ll give you the option of blocking the IMEI number to prevent another SIM card being used in your device. The block applies to all carriers in Australia and will bar calls, SMS and data on your device.
Get information on locating your IMEI number here.
Note: It can take up to 24 hours to block the IMEI.
Protect your personal data
Immediately change your usernames and / or passwords if you have mobile banking, social media, email; and/or utility applications on your device that hold or access your personal data. If your mobile device features a ‘remote wipe function’, consider using this to protect your personal data.
We recommend contacting your local police station to file a police report for all lost or stolen devices. The police will need to know your IMEI number to make a report.
Awesome! I found my phone
If you’ve recovered your lost or stolen device call to let us know on 1300 796700 so we can unbar the service and unblock the IMEI number.
Note: It can take up to 24 hours to unbar your service and unblock your device
International roaming allows you to use your Vocal Mobile Number and Vocal SIM card to make/receive calls, send/receive messages, access email & mobile internet and check your voicemail in over 180 destinations across the world.
What should I check before I travel?
Make sure roaming is activated before you leave Australia.
Back up your contacts, photos and other important stuff, in case your phone is lost or stolen.
Make sure you buy a travel power adapter so you can charge your battery!
You must request International Roaming to be activated as it is automatically switched off for all new Vocal mobile customers.
How much does International Roaming cost?
There is no cost to activate the service however call and data charges can be very expensive and are not included and are charged according to the country in which you are visiting and using the service.
We recommend that our customers reduce their usage of the Vocal service whilst overseas and connect your device to a Wi-Fi service such as in your hotel room and make calls using Skype, WhatsApp or our Vocal BizPhone service.
