Call us to discuss VOXY® and Gmobile® bundles designed for smarter call handling across mobile networks and AI-driven voice call flows — on any device.
Gmobile® eSIM Plans with VOXY® AI-Powered Call Handling & Tasks Included
Choose VOXY AI Voicemail® for missed calls, or VOXY® AI Voice Assistant for more customised call handling and task support, then select the Gmobile® eSIM plan that suits you best. Bring your own device and switch or start fresh with one smarter bundle.
20GB eSIM & 'AI VOICEMAIL'
Bundle includes calls, text & VOXY® AI Voicemail†-
Unlimited calls & SMS*
-
Optus 4.5G+ network
-
Use your own mobile
-
AI Powered Voicemail†
100GB eSIM & 'AI VOICEMAIL'
Bundle includes calls, text & VOXY® AI Voicemail†-
Unlimited calls & SMS*
-
Optus 4.5G+ network
-
Use your own mobile
-
AI Powered Voicemail†
50GB eSIM & 'AI VOICEMAIL'
Bundle includes calls, text & VOXY® AI Voicemail†-
Unlimited calls & SMS*
-
Optus 4.5G+ network
-
Use your own mobile
-
AI Powered Voicemail†
5GB eSIM & 'AI VOICEMAIL'
Bundle includes calls, text & VOXY® AI Voicemail†-
Unlimited calls & SMS*
-
Optus 4.5G+ network
-
Use your own mobile
-
AI Powered Voicemail†
*Offer available to credit approved customers only. Month-to-month service with no lock-in contract. eSIM compatible device required. Physical SIM card services attract additional fees. Vocal SFOA and Gmobile® terms and conditions apply.
Conditions
1. Credit approval
Available to credit approved customers only.
2. Applicable terms
Vocal’s Standard Form of Agreement, VOXY® AI Voice Service Terms and Gmobile® Service Conditions apply.
3. Bundle offer
This promotional offer is available only when an eligible Gmobile® eSIM plan is bundled with VOXY® AI Voicemail.
4. Monthly billing
Gmobile® mobile services and VOXY® AI Voicemail services are billed monthly in advance.
5. Minimum term
Bundle pricing is available for the first 12 months from the date of connection. Standard pricing may apply after the promotional period unless otherwise stated.
6. eSIM offer and compatible devices
This offer applies to eSIM services only and requires a compatible eSIM-enabled handset. Physical SIM card services attract an additional $10 SIM card fee plus $9.95 postage and handling.
7. Compatible device required
Customers may purchase a compatible mobile handset at an additional cost, including delivery, or use their own compatible device.
8. Included data and excess usage
Included data is calculated using combined uploads and downloads each billing month. Excess data charges apply to usage above the included allowance, rounded up to the nearest whole GB.
9. Unlimited inclusions
Unlimited national calls, SMS, MMS and standard voicemail are subject to our Fair Go Policy.
10. VOXY® AI Voicemail™ setup fee
A one-off $55 VOXY® AI Voicemail setup fee applies. The setup fee is refundable via amortised BONUS AI Message Credits subject to continued active service and applicable AI Message Credit terms.
11. AI Message Credits
BONUS AI Message Credits are applied monthly to eligible VOXY® AI Voicemail usage and do not accumulate or rollover between billing periods.
12. Unused allowances
Any unused monthly included call, text and/or data allowance will be forfeited.
13. Cancellation
Customers may cancel services at any time by providing written notice. Cancellation of the VOXY® AI Voicemail service may result in forfeiture of any remaining BONUS AI Message Credits.
14. Setup timeframe
VOXY® AI Voicemail services generally require a 3–7 business day setup and configuration period.
15. Critical Information Summary
Critical Information Summaries are available on this website prior to connection.
16. Pricing
All prices include GST. Limited promotional offer
Critical Information Summary: VOXY® AI Voice plans – 12 month term
How To Choose The Right Plan From Vocal to Meet Your Needs & Budget
Did you know that all telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS) to help you compare features and prices from different telcos?
For information about ways that Vocal makes it easy for you to compare features and prices from different telcos just click to learn more
GET THAT VOXY® FEELING
That moment when AI transforms your business — and the chaos is gone.
Professionally Handled Missed Calls, Delivered To Your Gmobile®
VOXY AI VOICEMAIL® transforms traditional mobile voicemail into a smart, always-on solution. Perfect for personal users, small businesses, and first-time AI adopters, it captures messages with ease and sends instant notifications, so no call is ever missed.
Key Features
- Intelligent Message Capture
- Personalised Greetings
- Instant SMS Notifications
- Phone Contacts Recognition
- AI Voice Selection
Perfect For
- On-the-Go Individuals
- Busy Professionals
- Enhanced Voicemail Experience
VOXY® AI Voice Assistant isn’t about replacing you—it’s about being there when you can’t be. A smart and intuitive personal assistant that’s always on call, making sure you stay connected without the stress.
Get More from your VOXY® AI Voice Service
Find helpful information and comprehensive guides to ensure you get the most from your BizPhone service.
86% of Early AI Adopters Report Significant Business Growth
START YOUR 14-DAY FREE TRIAL OF VOXY® AI VOICE ASSISTANT
VOXY® AI Voice is your AI-powered secret weapon for boosting productivity, automating tasks, and customer interactions. SMASH the competition and watch your business THRIVE like never before.
Smarter AI-Powered Voicemail for Calls You Can’t Afford to Miss
With VOXY AI Voicemail®, missed calls are handled with a more personalised experience — with natural message capture and instant SMS alerts when you cannot get to the phone, leading to effortless follow-up and a better caller experience.
VOXY AI Voicemail®
Personalised call answering with messaging & SMS notifications-
Personalised call handling
-
VIP contacts memory^
-
Instant SMS notifications
-
55c per message & SMS
-
$55 AI Message credits*
“We use VOXY because it has helped us increase our close rate by 300% by calling people back almost immediately.”
— Profitable Vending
Offer: Available to credit-approved customers only, subject to Vocal’s Standard Form of Agreement (SFOA) and VOXY® AI Voice terms apply.
Term Options:
• 12-month term option: Monthly access fees are paid in advance. A 12-month minimum term applies, and Early Termination Fees (ETF) may apply if the service is cancelled before the end of the minimum term.
• No Contract option: Monthly access fees are paid in advance. No minimum term applies. Bonus AI Voicemail Message Credits are not available on No Contract plans.
Setup Fees:
• $55 setup & custom development fee for AI Voicemail
Total Minimum Costs:
• 12-month term: $252 over 12 months, plus a one-time $55 setup fee.
• No Contract option: $76 minimum commencement cost, including first month access fee and setup fee.
Message Charges:
• 55c per message which includes AI-powered conversation, transcription and SMS delivery.
Network & Call Charges: OTT services do not include PSTN or GSM call costs. Additional charges apply for national, mobile, IDD, and special calls.
Order Process: Orders are assessed for viability and project scope. Development timelines average 2-7 days.
Beta Disclaimer: VOXY® AI Voice Services are offered as a beta product, and performance may vary due to the emerging nature of the technology.
Bundle Offer: $5/month credit (up to $120 CASHBACK) when bundled with VOXY NBN Internet, Gmobile® SIM, or AI-PBX BizPhone over a 24-month term.
Critical Information Summary: Available on this website prior to connection.
GST Included: Limited offer. All prices displayed include GST.
Get Your Setup Fee Returned as AI Voicemail Message Credits!
1. Eligibility
The Bonus AI Voicemail Message Credits offer is available only to new customers who subscribe to an eligible VOXY® AI Voicemail plan on a 12-month minimum term and pay the applicable setup fee in full. No Contract plans are not eligible for this offer.
2. Bonus Allocation
The Bonus AI Voicemail Message Credits value matches the applicable $55 setup fee and is applied as a monthly credit allowance over the 12-month term.
VOXY® AI Voicemail
Setup Fee: $55
Monthly Allowance: $55 ÷ 12 = $4.58 per month
3. Use of Credits
Monthly Bonus AI Voicemail Message Credits may only be used toward eligible VOXY® AI Voicemail message charges associated with the subscribed VOXY® AI Voicemail service. Credits cannot be used for access fees, setup fees, hardware, other Vocal services or any other non-eligible charges.
4. Monthly Expiry
Bonus credits are applied on a monthly basis only. Unused credits are forfeited at the end of each billing cycle, do not roll over, and are not carried forward to future months. This is consistent with the current live bonus wording that unused credits expire each cycle.
5. Non-Transferable and Non-Refundable
Bonus AI Voicemail Message Credits are non-transferable, non-refundable, and cannot be redeemed for cash or applied to other Vocal services. This keeps the intent of your current wording while cleaning up the capitalization and service naming.
6. Ongoing Service Requirement
Customers must maintain an active eligible VOXY® AI Voicemail service for the duration of the applicable 12-month term to continue receiving the monthly Bonus AI Voicemail Message Credits.
7. Cancellation and Early Termination
If an eligible VOXY® AI Voicemail service is cancelled before the end of the 12-month term, any unused or future Bonus AI Voicemail Message Credits will be forfeited. This applies whether or not an ETF is payable under the service terms.
8. Offer Changes and Standard Terms
Vocal reserves the right to withdraw, vary or terminate this offer at any time, subject to applicable law. Customers already subscribed to an eligible service may retain the offer on the terms that applied at the time of signup, unless otherwise stated. Vocal’s Standard Form of Agreement (SFOA) and applicable VOXY® service terms apply.
Critical Information Summary: VOXY® AI Voice plans – 12 month term
How To Choose The Right Plan From VOXY to Meet Your Needs & Budget
Did you know that all telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS) to help you compare features and prices from different telcos?
For information about ways that VOXY makes it easy for you to compare features and prices from different telcos just click to learn more
VOXY® is Australia’s First AI Voice Solution for Telecom Networks
Telco-Grade AI Voice Built for Real Calls, Real Networks and Real Businesses
Developed by Vocal, an Australian telecommunications provider with more than two decades of experience, VOXY® is built to integrate directly into live call flows — delivering toll-quality voice, compliant connectivity and intelligent call handling across mobile, SIP and inbound communications, powered by next-generation AI voice intelligence.
Slash
Staff Costs
24x7x365
Availability
Automate
Tasks
Simplified
Management
Free Up
your Time
Effortless
Scaling
Telco
Compliant
Supercharge
Growth
Tools &
Dashboard
Brand it
your Way
Boost
Efficiency
Customer
Satisfaction
Your Success Journey with VOXY®
in 4 Easy Steps
Unlock the potential of VOXY® AI Voice to drive growth, reduce costs, and enhance productivity in every customer interaction across your business. With 22 years of telecom expertise, Vocal supports you from the initial conversation to full deployment, ensuring long-term success with every step.
Step 1: FREE Initial Consultation
We start with a brief consultation to understand your goals and how VOXY® AI Voice can best serve your business. We’ll explore your options and share a customised proposal that lays out the best solutions for your needs
Register Your Interest
Complete a web form or call us to kick things off
Book a Consultation and Demo
Schedule a free 20-minute session to explore our solutions
Define Your Service Needs
Fill out the AI Voice Requirements Form to map out your exact needs
Solution Review and Quotation
We’ll prepare and send a personalised solution and pricing plan for review
Time Frame: 2–3 days
Step 2: Solution Design
Once you approve the proposal, we create a detailed blueprint for configuring VOXY® with your custom settings, ensuring it integrates smoothly with your existing systems and workflows.
Proposal Approval
Confirm the customised solution and approve the scope of work
Configuration Blueprint
We draft a configuration plan tailored to your specifications, covering setup details and automations
Integration Requirements
Outline system integration needs and map workflows to align with your platforms
Time Frame: 4–5 days
Step 3: Configuration & Testing
We set up your service according to plan and conduct rigorous testing, so you have a fully functional, optimized VOXY® AI Voice ready for business
Configuration
Our team configures VOXY® with custom settings and integrates selected tools or systems
Rigorous In-house Testing
Testing ensures each feature works smoothly and that automations perform as expected
Client Review & Feedback
You’ll have a chance to review and request final adjustments for the optimal setup
Time Frame: 5–7 days
Step 4: Launch & Support
Once ready, we launch your VOXY® AI Voice service and provide training and ongoing support to ensure everything runs smoothly
Service Activation
Activate your VOXY® service and access its full feature set
Rigorous In-house Testing
We guide your team through using the dashboard and handling key functions.
Client Review & Feedback
Our team remains available to support, update, or optimise your service as needed
Time Frame: 1–2 days, with ongoing 24x7x365 support
Rich Features Powered by LLM, GPTs, and NLP Technology, Included with Your VOXY® AI Voice
VOXY® AI Voice services come packed with powerful features designed to elevate your business communications. From natural speech to custom branding, every tool boosts productivity and integrates seamlessly with your systems—give your ChatGPT a voice and set yourself up for success. 🔥
Natural Speech
Call Handling
ChatGPT Powered
Call Summary
SMS Notice
Call Transfer
BYO Data
AI Agent Dashboard
Custom Branding
Call Logs
VOXY® AI Voice Has Many Optional Features and Upgrades Too...
VOXY® AI Voice Optional Upgrades come loaded with advanced features that take your communications to the next level. From enhanced automations to deeper integrations, these upgrades bring even more power to your business—bring your ChatGPT to life and automate the way you work. 💥
Customised Voices
Customised Automation
Memory recall
Omni Channels
Multi Language
VOXY AI Voicemail®
Usage Rates
Powered by advanced natural language synthesis and LLMs, VOXY® delivers clear, human-like conversations. With low-latency infrastructure and built-in memory, it ensures seamless, intelligent customer engagement in real time.
Set Up Fee
$55 – call credit^
Monthly Access
Included in bundle
Per Message
55c
SMS Notice
included
International Calls†
Conditions
Prices displayed are inclusive of GST
^Refer to BONUS AI Voicemail Message Credits terms & conditions.
†Addtional network carriage call charges may apply including 36c per outbound 13/1300 call.
VOXY® AI Voice and Message services are subject to Vocal’s Fair Use Policy.
Charges apply for special, directory and information calls, call forwarding and call diversions to an external non-BizPhone or other service number.
Standard Form of Agreement and VOXY® service conditions apply.
VOXY® is the Only True AI Voice Service Backed by an Aussie Telephone Company
Meet your personalised AI Voice Attendant – for human-like message handling, with VIP contact memory and instant SMS notifications. VOXY® delivers non-stop 24x7x365 support for your unique personal and business needs!
“We use VOXY because it has helped us increase our close rate by 300% by calling people back almost immediately.”
— Profitable Vending
Learn more about telco-grade AI voice built for real calls, real networks and real businesses.
Simple to set up, backed by real human support, and risk-free to try.
FAQ's VOXY AI Voicemail®
Discover how VOXY AI Voicemail® simplifies missed call management with intelligent message-taking, real-time SMS notifications, and a user-friendly experience. From personal use to small-scale professional needs, explore the key features and benefits of this entry-level AI Voice solution.
General Overview and Purpose
VOXY AI Voicemail® is a virtual voicemail service that answers incoming calls with a natural, human-like tone when you’re unavailable. It captures essential details from callers, converts messages into concise summaries, and delivers them instantly via SMS or email, ensuring you never miss an important update.
Unlike traditional voicemail services provided by other telco carriers, VOXY® AI Voicemail offers enhanced functionality, such as message summarisation and real-time notifications.
VOXY AI Voicemail® uses natural language processing (NLP) to interpret and summarise voicemail messages. When a call goes unanswered, the system records the message, extracts key details such as the caller’s name and reason for calling, and sends the summary to you instantly via SMS or email.
VOXY AI Voicemail® offers several benefits, including:
- Efficient Call Management: Automatically handles missed calls and delivers concise summaries.
- Ease of Use: Requires no additional hardware or software.
- Real-Time Notifications: Keeps you updated with instant SMS or email notifications.
- Cost-Effectiveness: Provides professional voicemail services at an affordable entry-level price.
- Enhanced Productivity: Allows you to prioritise follow-ups based on message content.
VOXY AI Voicemail® is perfect for:
- Individuals and professionals who want a simple, automated solution to manage missed calls.
- Consumers seeking a low-cost voicemail alternative with smart features.
- Small business owners who prefer a lightweight call management tool without advanced automation.
Functionality and Features
VOXY AI Voicemail® offers a modern alternative to traditional voicemail services typically provided by telco carriers. It delivers:
- Human-Like Answering: Greet callers with a natural, professional tone.
- Smart Summarisation: Receive concise message summaries via SMS or email instead of full voicemail recordings.
- Real-Time Notifications: Stay updated instantly, no matter where you are.
This upgraded experience ensures faster follow-ups and better communication management.
Yes! VOXY AI Voicemail® can be bundled with any Vocal Gmobile® SIM plan, as Vocal Telecom & Internet is a mobile service provider that connects to the Optus Network. This seamless integration allows you to enhance your mobile service with smart voicemail functionality.
Setting up VOXY AI Voicemail® to handle incoming mobile calls is simple:
- Use your mobile handset to set call diversion to VOXY® AI Voicemail when:
- Busy
- Engaged
- Unreachable
- Permanent Diversion
- Activate the appropriate call diversion by dialing the following codes on your handset:
- When Busy: **67*voicemail number#
- When Unreachable: **62*voicemail number#
- Permanent Diversion: **21*voicemail number#
(Replace voicemail number with the number provided during setup.)
- Confirm diversion by pressing call/send on your handset.
Our team can assist with configuration to ensure a seamless setup.
VOXY AI Voicemail® handles basic voicemail tasks, including:
- Automatically answering calls and engaging the caller with a human-like tone.
- Extracting and summarising key details from the caller’s message.
- Sending notifications via SMS or email with concise summaries for quick follow-ups.
The plan includes:
- Human-like call answering to engage callers when you’re unavailable.
- Message summarisation to extract key details from caller interactions.
- Real-time SMS and email notifications with concise summaries for easy follow-up.
- Compatibility with mobile and landline services for seamless integration.
VOXY AI Voicemail® is an entry-level product ideal for personal or simple business use. Unlike advanced services such as VOXY® AI Voice Assistant or AI Voice Receptionist, it focuses solely on handling and summarising missed calls without dashboard access or complex automation.
Technical Requirements
VOXY AI Voicemail® requires no additional hardware or software. It works seamlessly with your existing mobile or landline service.
No, VOXY AI Voicemail® uses SIP trunk technology to manage calls, eliminating the need for an internet connection.
You’ll need an active mobile or landline number. Once activated, VOXY AI Voicemail® begins handling unanswered calls automatically.
Yes, VOXY AI Voicemail® can be configured to handle multiple phone numbers, ensuring all your calls are efficiently managed.
Setup and Support
Setup is quick and simple, usually completed within 2 to 5 business days.
With VOXY AI Voicemail®, you can customise voicemail greetings to reflect your personal or professional tone.
For more advanced customisation options, such as tailored call handling workflows and access to call recordings via a dashboard, consider upgrading to VOXY® AI Voice Assistant, which provides a broader range of features for managing incoming calls.
Voicemail summaries are sent directly to you via SMS or email, ensuring you can access them instantly from any device.
No, the process is straightforward, and our team is available to assist with activation and configuration.
Support is available through our customer service team for troubleshooting or assistance with your VOXY AI Voicemail®
Pricing and Plans
VOXY AI Voicemail® is $21 per month, making it an affordable solution for personal or professional use. Each message costs 55c flat which includes the LLM, NLP, AI transcription and SMS delivery notification.
Yes, the standard setup fee for VOXY AI Voicemail® is $55. This fee ensures a smooth and professional setup, including:
- Configuration and setup of the SIP trunk for reliable call handling.
- Knowledge base and prompt setup to personalise caller interactions.
- Feature testing and validation to ensure seamless functionality and performance.
This one-time fee ensures VOXY® AI Voicemail is configured to meet your specific needs.
VOXY AI Voicemail® focuses on basic voicemail functionality, offering a cost-effective entry-level solution without advanced features like call routing or dashboard access.
No, there are no additional charges unless you opt for extra features, such as voicemail storage extensions or handling multiple phone numbers.
Yes, you can upgrade to VOXY® AI Voice Assistant, AI Voice Receptionist, or other services as your needs grow.
Yes! VOXY® AI Voice Assistant offers a 14-day free trial to let you explore its features. Sign up here.
Privacy and Security
Developed by Vocal Telecom & internet, an Aussie Telco established in 2003, VOXY AI Voicemail® complies with strict Australian privacy laws and GDPR standards to ensure all data is securely managed.
Yes, VOXY® complies with all relevant Australian privacy regulations, ensuring customer data is handled securely and ethically.
VOXY AI Voicemail® does not include access to call recordings or data. To gain this functionality, you can upgrade to VOXY® AI Voice Assistant, which allows authorised users to securely access call recordings and data via the VOXY® dashboard.
Use Cases and Examples
VOXY AI Voicemail® is ideal for a variety of personal and small business applications, including:
- Professionals on the Go: Capturing key details from clients when you’re unavailable to take calls.
- Missed Call Management: Ensuring that no important message is lost, even during busy periods.
- Personal Use: Acting as a smarter alternative to traditional carrier voicemail for individuals.
- Basic Business Use: Helping small business owners stay updated with concise message summaries for quick follow-ups.
- After-Hours Support: Providing a professional voicemail experience when you can’t answer calls outside working hours.
Certainly! Imagine a freelance graphic designer who’s often busy in client meetings or focusing on projects. When they miss a call, VOXY AI Voicemail® answers with a customised greeting, collects the caller’s information, and summarises the message. The designer receives an instant SMS notification with the details, allowing them to prioritise follow-ups without disrupting their workflow.
Small businesses often face challenges in managing missed calls during busy periods or after hours. VOXY AI Voicemail® ensures:
- Every missed call is greeted professionally and details are captured accurately.
- Concise message summaries are sent instantly via SMS or email, enabling timely responses.
- Business owners can focus on core operations, knowing they won’t miss critical inquiries.
This simple, automated solution enhances customer service without the need for additional staff or advanced systems.
VOXY AI Voicemail® is primarily designed for personal and small business use. For large organisations requiring advanced features like call routing or dashboard access, VOXY® AI Voice Assistant or AI Voice Receptionist may be more suitable.
VOXY AI Voicemail® is best suited for moderate call volumes. While it can handle a steady flow of inbound calls, businesses with higher call volumes or more complex requirements may benefit from upgrading to VOXY® AI Voice Assistant or other advanced solutions.
VOXY AI Voicemail® enhances customer communication by:
- Ensuring every caller is greeted professionally, even when you’re unavailable.
- Providing concise message summaries for quick and efficient follow-ups.
- Offering a seamless experience compared to traditional carrier voicemail services.
This ensures you stay connected with your clients while maintaining a professional image.
VOXY AI Voicemail® offers significant improvements over traditional carrier voicemail, including:
- Human-Like Answering: Creates a professional and engaging experience for callers.
- Message Summarisation: Delivers concise summaries via SMS or email, saving time.
- Real-Time Notifications: Ensures you’re updated immediately after a call is missed.
- Ease of Use: Requires no additional hardware or software.
By replacing traditional voicemail with smart, AI-driven functionality, VOXY® AI Voicemail provides a modern, efficient solution for personal and small business use.
20GB eSIM & 'AI ASSISTANT'
Unlimited calls, text & VOXY® AI Assistant included†-
Unlimited calls & SMS*
-
Optus 4.5G+ network
-
Use your own mobile
-
AI call handling & tasks†
100GB eSIM & 'AI ASSISTANT'
Unlimited calls, text & VOXY® AI Assistant included†-
Unlimited calls & SMS*
-
Optus 4.5G+ network
-
Use your own mobile
-
AI call handling & tasks†
50GB eSIM & 'AI ASSISTANT'
Unlimited calls, text & VOXY® AI Assistant included†-
Unlimited calls & SMS*
-
Optus 4.5G+ network
-
Use your own mobile
-
AI call handling & tasks†
5GB eSIM & 'AI ASSISTANT'
Unlimited calls, text & VOXY® AI Assistant included†-
Unlimited calls & SMS*
-
Optus 4.5G+ network
-
Use your own mobile
-
AI call handling & tasks†
*Offer available to credit approved customers only. Month-to-month service with no lock-in contract. eSIM compatible device required. Physical SIM card services attract additional fees. Vocal SFOA and Gmobile® terms and conditions apply.
Conditions
1. Credit approval
Available to credit approved customers only.
2. Applicable terms
Vocal’s Standard Form of Agreement, VOXY® AI Voice Service Terms and Gmobile® Service Conditions apply.
3. Bundle offer
This promotional offer is available only when an eligible Gmobile® eSIM plan is bundled with VOXY® AI Assistant.
4. Monthly billing
Gmobile® mobile services and VOXY® AI Assistant services are billed monthly in advance.
5. Minimum term
Bundle pricing is available for the first 12 months from the date of connection. Standard pricing may apply after the promotional period unless otherwise stated.
6. eSIM offer and compatible devices
This offer applies to eSIM services only and requires a compatible eSIM-enabled handset. Physical SIM card services attract an additional $10 SIM card fee plus $9.95 postage and handling.
7. Compatible device required
Customers may purchase a compatible mobile handset at an additional cost, including delivery, or use their own compatible device.
8. Included data and excess usage
Included data is calculated using combined uploads and downloads each billing month. Excess data charges apply to usage above the included allowance, rounded up to the nearest whole GB.
9. Unlimited inclusions
Unlimited national calls, SMS, MMS and standard voicemail are subject to our Fair Go Policy.
10. VOXY® AI Assistant™ setup fee
A one-off $199 VOXY® AI Assistant setup fee applies. The setup fee is refundable via amortised AI Message Credits subject to continued active service and applicable AI Message Credit terms.
11. VOXY® AI Voice usage charges
Additional charges apply for VOXY® AI Voice calls, AI processing, advanced features and associated usage beyond any included allowances or promotional credits.
12. AI Message Credits
BONUS AI Message Credits are applied monthly to eligible VOXY® AI Assistant usage and do not accumulate or rollover between billing periods.
13. Unused allowances
Any unused monthly included call, text and/or data allowance will be forfeited.
14. Cancellation
Customers may cancel services at any time by providing written notice. Cancellation of the VOXY® AI Assistant service may result in forfeiture of any remaining BONUS AI Message Credits.
15. Setup timeframe
VOXY® AI Assistant services generally require a 7–21 business day setup and configuration period.
16. Critical Information Summary
Critical Information Summaries are available on this website prior to connection.
17. Pricing
All prices include GST. Limited promotional offer.
Critical Information Summary: VOXY® AI Voice plans – 12 month term
How To Choose The Right Plan From Vocal to Meet Your Needs & Budget
Did you know that all telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS) to help you compare features and prices from different telcos?
For information about ways that Vocal makes it easy for you to compare features and prices from different telcos just click to learn more
Get More from your VOXY® AI Voice Service
Find helpful information and comprehensive guides to ensure you get the most from your BizPhone service.
86% of Early AI Adopters Report Significant Business Growth
START YOUR 14-DAY FREE TRIAL OF VOXY® AI VOICE ASSISTANT
VOXY® AI Voice is your AI-powered secret weapon for boosting productivity, automating tasks, and customer interactions. SMASH the competition and watch your business THRIVE like never before.
86% of Early AI Adopters Report Significant Business Growth
START YOUR 14-DAY FREE TRIAL OF VOXY® AI VOICE ASSISTANT
VOXY® AI Voice is your AI-powered secret weapon for boosting productivity, automating tasks, and customer interactions. SMASH the competition and watch your business THRIVE like never before.
GET THAT VOXY® FEELING
That moment when AI transforms your business — and the chaos is gone.
Professionally Handled Calls, Delivered to Your Gmobile®
Meet your personalised VOXY® AI Voice Assistant – Designed for busy individuals who need a little extra support, this AI service is fully customisable and always on, delivering non-stop 24x7x365 support for your unique personal and business needs!
Key Features
- Intelligent Message Capture
- Personalised Greetings
- Instant SMS Notifications
- Phone Contacts Recognition
- AI Voice Selection
Perfect For
- On-the-Go Individuals
- Busy Professionals
- Enhanced Voicemail Experience
VOXY® AI Voice Assistant isn’t about replacing you—it’s about being there when you can’t be. A smart and intuitive personal assistant that’s always on call, making sure you stay connected without the stress.
Smarter AI-Powered Call Handling When You Need More Than Voicemail
VOXY® Voice Assistant
Call answering with messaging, basic tasks & scheduling-
Personalised call handling
-
PA tasks & scheduling^
-
Instant SMS notifications
-
25c flag + 89c p/min
-
$199 AI-Voice call credits*
“We use VOXY because it has helped us increase our close rate by 300% by calling people back almost immediately.”
— Profitable Vending
Offer: Available to credit-approved customers only, subject to Vocal’s Standard Form of Agreement (SFOA) and VOXY® AI Voice terms apply.
Term:
• 24-month minimum term: Monthly access fees are paid in advance. Early Termination Fees (ETF) may apply if the service is cancelled before the end of the minimum term.
• No Contract option: Monthly access fees are paid in advance. No minimum term applies. Bonus AI Voice Call Credits are not available on No Contract plans.
Setup Fees:
• $499 setup fee for AI Voice Receptionist (inbound) & AI Voice Caller (outbound) plans.
• $799 setup fee for AI Voice Agent (inbound + outbound) plans.
• $199 setup fee for AI Voice Assistant (mobile/1300) plans.
Total Minimum Costs:
• AI Voice Receptionist & AI Voice Caller: $1,819 over 24 months, including setup.
• AI Voice Agent: $2,935 over 24 months, including setup.
• AI Voice Assistant (personal): $1,015 over 24 months, including setup.
Call Charges:
• Receptionist, Caller & Agent: 25c flag fall + $1.50/min. Avg. 2-min call cost: $3.25.
• Assistant (personal): 25c flag fall + $0.89/min. Avg. 2-min call cost: $2.03.
Network & Call Charges: OTT services do not include PSTN or GSM call costs. Additional charges apply for national, mobile, IDD, and special calls.
Order Process: Orders are assessed for viability and project scope. Development timelines average 2-6 weeks.
Bonus AI Voice Call Credits:
• Available on eligible 24-month term plans only.
• Any Bonus AI Voice Call Credits are apportioned evenly across the 24-month minimum term.
• Unused Bonus AI Voice Call Credits are forfeited each month and do not roll over.
• If the service is cancelled, any unused or future Bonus AI Voice Call Credits are forfeited, including where an Early Termination Fee (ETF) applies.
Beta Disclaimer: VOXY® AI Voice Services are offered as a beta product, and performance may vary due to the emerging nature of the technology.
Bundle Offer: $5/month credit (up to $120 CASHBACK) when bundled with Vocal NBN Internet, Gmobile® SIM, or Vocal BizPhone over a 24-month term.
Critical Information Summary: Available on this website prior to connection.
GST Included: Limited offer. All prices displayed include GST.
Get Your Setup Fee Returned as AI Voice Call Credits!
1. Eligibility
The Bonus AI Voice Call Credits offer is available only to new customers who subscribe to an eligible VOXY® AI Voice plan on a 24-month minimum term and pay the applicable setup fee in full.
No Contract plans are not eligible for this offer.
2. Bonus Allocation
The Bonus AI Voice Call Credits value matches the applicable setup fee for each eligible plan and is applied as a monthly credit allowance over the 24-month minimum term.
The applicable bonus values are:
VOXY® AI Voice Assistant (Personal)
Setup Fee: $199
Monthly Bonus Credit: $8.29 over 24 months
VOXY® AI Voice Receptionist
Setup Fee: $499
Monthly Bonus Credit: $20.79 over 24 months
VOXY® AI Voice Caller
Setup Fee: $499
Monthly Bonus Credit: $20.79 over 24 months
VOXY® AI Voice Agent
Setup Fee: $799
Monthly Bonus Credit: $33.29 over 24 months
Monthly bonus credit allowances are calculated by dividing the applicable setup fee across 24 monthly billing periods.
3. Use of Credits
Bonus AI Voice Call Credits may only be used toward eligible AI Voice usage charges associated with the subscribed VOXY® AI Voice plan. Credits cannot be used for setup fees, access fees, hardware, other Vocal services or any other non-eligible charges.
4. Monthly Expiry
Bonus AI Voice Call Credits are applied on a monthly basis only. Unused credits are forfeited at the end of each billing cycle, do not roll over, and are not carried forward to future months.
5. Non-Transferable and Non-Refundable
Bonus AI Voice Call Credits are non-transferable, non-refundable, and cannot be redeemed for cash or transferred to another service, account or customer.
6. Ongoing Service Requirement
Customers must maintain an active eligible VOXY® AI Voice service for the duration of the applicable 24-month term to continue receiving the monthly Bonus AI Voice Call Credits.
7. Cancellation and Early Termination
If an eligible VOXY® AI Voice service is cancelled, suspended or terminated, any unused or future Bonus AI Voice Call Credits will be forfeited. This applies whether or not an Early Termination Fee (ETF) is payable under the service terms.
8. Offer Changes and Standard Terms
Vocal reserves the right to withdraw, vary or terminate this offer at any time, subject to applicable law. Customers who have already subscribed to an eligible service may retain the offer on the terms that applied at the time of signup, unless otherwise stated. Vocal’s Standard Form of Agreement (SFOA) and applicable VOXY® AI Voice terms and conditions apply.
Critical Information Summary: VOXY® AI Voice plans – 12 month term
How To Choose The Right Plan From Vocal to Meet Your Needs & Budget
Did you know that all telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS) to help you compare features and prices from different telcos?
For information about ways that Vocal makes it easy for you to compare features and prices from different telcos just click to learn more
VOXY® is Australia’s First AI Voice Solution for Telecom Networks
Telco-Grade AI Voice Built for Real Calls, Real Networks and Real Businesses
Developed by Vocal, an Australian telecommunications provider with more than two decades of experience, VOXY® is built to integrate directly into live call flows — delivering toll-quality voice, compliant connectivity and intelligent call handling across mobile, SIP and inbound communications, powered by next-generation AI voice intelligence.
Slash
Staff Costs
24x7x365
Availability
Automate
Tasks
Simplified
Management
Free Up
your Time
Effortless
Scaling
Telco
Compliant
Supercharge
Growth
Tools &
Dashboard
Brand it
your Way
Boost
Efficiency
Customer
Satisfaction
Your Success Journey with VOXY®
in 4 Easy Steps
Unlock the potential of VOXY® AI Voice to drive growth, reduce costs, and enhance productivity in every customer interaction across your business. With 22 years of telecom expertise, Vocal supports you from the initial conversation to full deployment, ensuring long-term success with every step.
Step 1: FREE Initial Consultation
We start with a brief consultation to understand your goals and how VOXY® AI Voice can best serve your business. We’ll explore your options and share a customised proposal that lays out the best solutions for your needs
Register Your Interest
Complete a web form or call us to kick things off
Book a Consultation and Demo
Schedule a free 20-minute session to explore our solutions
Define Your Service Needs
Fill out the AI Voice Requirements Form to map out your exact needs
Solution Review and Quotation
We’ll prepare and send a personalised solution and pricing plan for review
Time Frame: 2–3 days
Step 2: Solution Design
Once you approve the proposal, we create a detailed blueprint for configuring VOXY® with your custom settings, ensuring it integrates smoothly with your existing systems and workflows.
Proposal Approval
Confirm the customised solution and approve the scope of work
Configuration Blueprint
We draft a configuration plan tailored to your specifications, covering setup details and automations
Integration Requirements
Outline system integration needs and map workflows to align with your platforms
Time Frame: 4–5 days
Step 3: Configuration & Testing
We set up your service according to plan and conduct rigorous testing, so you have a fully functional, optimized VOXY® AI Voice ready for business
Configuration
Our team configures VOXY® with custom settings and integrates selected tools or systems
Rigorous In-house Testing
Testing ensures each feature works smoothly and that automations perform as expected
Client Review & Feedback
You’ll have a chance to review and request final adjustments for the optimal setup
Time Frame: 5–7 days
Step 4: Launch & Support
Once ready, we launch your VOXY® AI Voice service and provide training and ongoing support to ensure everything runs smoothly
Service Activation
Activate your VOXY® service and access its full feature set
Rigorous In-house Testing
We guide your team through using the dashboard and handling key functions.
Client Review & Feedback
Our team remains available to support, update, or optimise your service as needed
Time Frame: 1–2 days, with ongoing 24x7x365 support
Rich Features Powered by LLM, GPTs, and NLP Technology, Included with Your VOXY® AI Voice
VOXY® AI Voice services come packed with powerful features designed to elevate your business communications. From natural speech to custom branding, every tool boosts productivity and integrates seamlessly with your systems—give your ChatGPT a voice and set yourself up for success. 🔥
Natural Speech
Call Handling
Call Transfer
Send Email
Set Meeting
ChatGPT Powered
BYO Data
AI Agent Dashboard
Custom Branding
Call Logs
VOXY® AI Voice Has Many Optional Features and Upgrades Too...
VOXY® AI Voice Optional Upgrades come loaded with advanced features that take your communications to the next level. From enhanced automations to deeper integrations, these upgrades bring even more power to your business—bring your ChatGPT to life and automate the way you work. 💥
Customised Voices
Customised Automation
Memory recall
Omni Channels
Multi Language
VOXY® AI Voice
Usage Rates
Powered by advanced natural language synthesis and LLMs, VOXY® delivers clear, human-like conversations. With low-latency infrastructure and built-in memory, it ensures seamless, intelligent customer engagement in real time.
Local Calls
89c per minute^
National Calls
89c per minute^
Mobile Calls
89c per minute^
13/1300 Calls
89c per minute^^
International Calls†
Conditions
Prices displayed are inclusive of GST
^25c flag fall per AI Voice call. ^^AI Voice usage charged per minute increment or part therefof for incoming and/or outgoing calls.
†Addtional network carriage call charges may apply including 36c per outbound 13/1300 call. Addtional international direct dial (IDD) and international mobile calls are charged per minute or part thereof including a 25c flag fall fee.
Included, flat rate calls and VOXY® AI Voice calls are subject to Voxy’s Fair Use Policy.
Charges apply for special, directory and information calls, call forwarding and call diversions to an external non-BizPhone or other service number.
Standard Form of Agreement and VOXY® service conditions apply.
VOXY® is the Only True AI Voice Service Backed by an Aussie Telephone Company
Meet your personalised VOXY® AI Voice Assistant – fully customisable and always on, delivering non-stop 24x7x365 support for your unique personal and business needs!
“We use VOXY because it has helped us increase our close rate by 300% by calling people back almost immediately.”
— Profitable Vending
Learn more about telco-grade AI voice built for real calls, real networks and real businesses.
Simple to set up, backed by real human support, and risk-free to try.
FAQ's VOXY® AI Voice Assistant
Discover how VOXY® AI Voice Assistant streamlines inbound call management with advanced features, seamless setup, and practical applications. From enhancing customer experiences to supporting professionals and small businesses, explore key use cases and benefits that make it an essential tool for modern communication
General Overview and Purpose
VOXY® AI Voice Assistant
is a virtual personal assistant that manages inbound calls for professionals and businesses. It communicates with callers, captures important details, and notifies you instantly via SMS or email, ensuring a polished and professional response when you’re unavailable.
The service uses advanced natural language processing (NLP) powered by leading large language models, such as OpenAI and Google’s Gemini. Assigned a SIP trunk for telephony, it enables seamless call handling without requiring an internet connection. Callers interact naturally with the assistant, and you receive concise summaries via SMS or email.
VOXY® AI Voice Assistant offers numerous benefits, including:
- Professional Call Management: Ensures all inbound calls are answered promptly and professionally, even when you’re unavailable.
- Enhanced Efficiency: Automates routine call handling tasks, freeing up time to focus on your priorities.
- Customisation: Tailor greetings and responses to align with your personal or business needs.
- Real-Time Notifications: Receive instant SMS updates summarising caller details for quick follow-ups.
- Cost-Effectiveness: Eliminates the need for a full-time receptionist while operating 24/7 without breaks or holidays.
- Scalability: Adapts easily as your call volumes grow, making it suitable for both small and expanding businesses.
- Data Access: View call recordings and data through the VOXY® dashboard for insights and record-keeping.
VOXY® AI Voice Assistant is ideal for professionals, tradespeople, and small business owners seeking efficient call management. For advanced call features, VOXY® offers complementary services tailored for both inbound and outbound communication needs.
Functionality and Features
VOXY® AI Voice Assistant handles several essential tasks to enhance call management, including:
- Answering incoming calls with a professional, natural-sounding voice.
- Capturing caller details, such as names, contact information, and the purpose of the call.
- Sending instant SMS and email summaries to keep you informed.
- Customising greetings and responses to reflect your business’s brand and tone.
- Providing 24/7 availability to ensure no call goes unanswered.
VOXY® AI Voice Assistant automates routine and time-consuming tasks, such as:
- Answering inbound calls and gathering caller information.
- Scheduling appointments based on predefined rules or caller preferences.
- Providing more advanced functionality than traditional voicemail, including interactive call handling.
- Managing access to call recordings and insights via the VOXY® dashboard.
VOXY® AI Voice Assistant is designed specifically for managing inbound calls with professionalism. For outbound tasks such as lead generation, follow-ups, or appointment setting, VOXY® provides other services like AI Voice Caller and AI Voice Agent.
The plan includes:
- Call answering with natural language interaction.
- Real-time SMS and email updates.
- Customisable greetings and responses.
- Secure access to call data and recordings via the VOXY® dashboard.
- Compatibility with 1300/1800 numbers and existing telephony systems.
- 24/7 service for uninterrupted availability.
Technical Requirements
VOXY® AI Voice Assistant does not require any software or hardware to operate. However, clients are expected to have an active mobile or landline service, which calls can be directed to for automated answering when they’re busy or unreachable.
No, VOXY® AI Voice Assistant uses SIP trunk technology to handle calls, so it does not depend on an internet connection.
To start, you need an active mobile or landline number. The service integrates seamlessly with mobile and traditional PSTN or ISDN telephony systems, cloud PBX and VoIP services, and virtual inbound setups.
Yes, VOXY® AI Voice Assistant can manage calls for inbound 1300 and 1800 numbers, routing them to your preferred mobile or landline which can also be purchased and configured from Vocal Telecom & Internet starting from just $13 per month plus call charges.
Setup and Support
The setup process typically takes 1 to 2 weeks, depending on the complexity of any advanced or customised features you choose. Our team ensures a thorough and smooth setup process.
Customers can personalise greetings and call responses. The VOXY® dashboard also allows additional customisation, giving you control over key aspects of your service.
All call data and recordings are securely accessible through the VOXY® dashboard, ensuring you have full visibility and control over your communications.
Our 4-step process for the setup of your VOXY® AI Voice Assistant is designed to be simple and straightforward, as Vocal Telecom and our technology partner AUTOMAiTE handle the technical aspects. Customers can manage and customise various elements of their VOXY® AI Voice Assistant online via the VOXY® dashboard.
Personalised and dedicated support is available via the VOXY® dashboard, with additional help from AUTOMAiTE-approved agents for more complex troubleshooting or customisation.
Pricing and Plans
Plans start at $34/month. A one-time setup fee applies and may vary depending on specific configurations and requirements, as quoted before the project begins.
The standard setup fee for VOXY® AI Voice Assistant is $199, representing a significant saving compared to industry development costs of $1,000 to $4,000 for similar services. Each project is tailored to meet your specific needs, including:
- Configuration with your email, calendar, and other SaaS platforms.
- Knowledge base and prompting setup for personalised interactions.
- Customisation of features to ensure seamless functionality.
Each successful call handled by your VOXY® AI Voice Assistant is charged:
- A 25c connection fee, plus
- A timed rate of $1.50 per minute.
Call charges cover the costs of data processing through large language models (LLM), voice synthesis, and telephony infrastructure. This pricing model offers substantial savings compared to the high costs of custom development, which can often exceed several thousand dollars. Additionally, VOXY® AI Voice Assistant provides a cost-effective alternative to hiring staff to handle call traffic, avoiding recurring expenses like wages, superannuation, and training, while operating 24/7 without breaks.
No, however additional charges may apply for:
- PSTN/GSM network call forwarding.
- International calls (IDD).
- Calls to special numbers like 1300/1800.
Yes! VOXY® AI Voice Assistant offers a 14-day free trial to let you explore its features. Sign up here.
Privacy and Security
Developed by Vocal Telecom & internet, an Aussie Telco established in 2003, VOXY® AI Voice Assistant complies with strict Australian privacy laws and GDPR standards to ensure all data is securely managed.
Yes, VOXY® complies with all relevant Australian privacy regulations, ensuring customer data is handled securely and ethically.
Only authorised users can access call recordings and data through the secure VOXY® dashboard.
Use Cases and Examples
VOXY® AI Voice Assistant is ideal for a variety of business and professional applications, including:
- Professionals: Capturing key details from clients when unavailable, such as tradespeople or consultants.
- Small Businesses: Ensuring every customer inquiry is answered promptly, even during peak periods.
- 1300/1800 Numbers: Providing a professional and polished presence for businesses leveraging national contact numbers.
- Customer Service Overflow: Acting as a backup during high-call-volume periods to ensure no call is missed.
Certainly! Imagine you’re a tradesperson working onsite and unable to answer your phone. The VOXY® AI Voice Assistant steps in and greets the customer with a professional, customised message. It collects essential details, such as the customer’s name, contact number, and the nature of their inquiry. You then receive an instant SMS summary, enabling you to follow up as soon as possible.
Small businesses often face challenges with missed calls, especially during busy periods or after hours. VOXY® AI Voice Assistant ensures:
- Every call is answered with professionalism, creating a positive impression.
- Caller information, such as their name, contact details, and query, is captured accurately.
- Instant notifications via SMS help business owners respond quickly and maintain excellent customer service.
By handling routine calls efficiently, the service allows small businesses to focus on core operations while improving customer satisfaction.
Yes! VOXY® AI Voice Assistant is a perfect fit for busy professionals who need a reliable, hands-free solution to manage their calls. It serves as a virtual personal assistant, ensuring:
- Important calls are always answered professionally.
- Messages are summarised and delivered instantly via SMS, so you can prioritise follow-ups.
- You maintain a polished presence, even when you’re unable to answer your phone.
While VOXY® AI Voice Assistant is designed primarily for moderate inbound call volumes, it scales effectively to support growing businesses. For larger operations or more complex call handling requirements, VOXY® offers advanced solutions like the AI Voice Agent, which can handle higher volumes and additional tasks.
VOXY® AI Voice Assistant enhances customer experience by:
- Ensuring every caller is greeted and assisted with professionalism, even during off-hours.
- Capturing important details and forwarding them instantly to you via SMS, enabling timely follow-ups.
- Reducing wait times and improving communication reliability, helping businesses build stronger relationships with their customers.
VOXY® AI Voice Assistant offers several advantages over traditional receptionists, including:
- Cost-Effectiveness: No wages, superannuation, or training expenses.
- Availability: Operates 24/7 without breaks, holidays, or absences.
- Efficiency: Captures and processes information instantly, ensuring seamless call management.
- Scalability: Easily adjusts to handle varying call volumes as your business grows.
By providing consistent and reliable service at a fraction of the cost, VOXY® AI Voice Assistant helps businesses streamline operations and improve efficiency.
Get More from your VOXY® AI Voice Service
Find helpful information and comprehensive guides to ensure you get the most from your BizPhone service.
The Optus 4.5G Plus network covers 96.5% of Aussies and delivers high speed internet for streaming all your favorite Netflix shows, music, games & apps while on the go.
Switch to Gmobile® or Start Fresh — Combine with VOXY® for Smarter Automated Call & Task Handling
Backed by trusted Australian telco infrastructure, Gmobile® eSIM and VOXY® AI Voice services combine to deliver flexible mobile connectivity with smarter call and task handling — helping your business stay connected, respond faster and stay ready wherever work takes you.
Optus™ network
Faster downloads
Included calls & SMS
Fast eSIM setup
No contract options
VOXY® bundle discounts
Helpful Resources for Your Gmobile® Service
Find helpful information and comprehensive guides to ensure you get the most from your mobile voice and data services
FAQ's About Your Gmobile® Service
We tackle some key questions about your Gmobile® mobile services including activation of your SIM card, porting your mobile number and included features of your service.
Yes! your mobile number can easily be ported to Vocal from your current provider.
Our one-size-fits-all SIMs work in mobiles which use a standard, micro or nano SIM.
So if you’ve already got a phone you love or looking for a new mobile device from our exclusive range of Samsung mobiles that are packed with features and represent awesome value, you can still enjoy our great SIM only plans!
It can take between 15mins and 4 hours for a SIM to activate. If it’s still not active, try these steps or note the porting hours below:
- Periodically turn your device off and on
- Remove and re-insert the SIM card to make sure it is seated correctly
- Sync your device with any companion software/cloud service that it may have.
If you request a port / switch to Optus outside of the hours listed below, your service will remain active with your existing provider until the next porting day:
- Monday to Friday, 8am – 8pm AEST
- Saturday, 10am – 6pm AEST (except national public holidays)
Once Voicemail is active (this takes between 15 minutes and 4 hours) you’ll get a default PIN sent via SMS.
- From your mobile dial 321
- Record your greeting
- Change your PIN
- Complete the tutorial
Make sure you change the PIN you’re sent. Your PIN maybe up to 9 digits, provided they are non-sequential (e.g. 1234) or aren’t a series of repeated numbers (e.g. 1111).
If you need your PIN reset please call us on 1300 796700
If you have access to another phone, try calling your mobile number to see if you can hear your device ringing or if someone answers. (You can also try sending an SMS)
If your device has a ‘location feature’ (e.g. Find my iPhone), use it to locate your device. If your device is shown to be in an unfamiliar location, contact the police rather than recovering it yourself.
Contact Us
If you’ve confirmed that your device has been lost or stolen call us on 1300 796700
We will offer to:
A) Bar the service
This prevents unauthorised outgoing calls, messages and cellular data (internet access). Barring may also deactivate other functions on your device.
Note: It can take up to 24 hours to bar the service.
B) Block the IMEI number
We’ll give you the option of blocking the IMEI number to prevent another SIM card being used in your device. The block applies to all carriers in Australia and will bar calls, SMS and data on your device.
Get information on locating your IMEI number here.
Note: It can take up to 24 hours to block the IMEI.
Protect your personal data
Immediately change your usernames and / or passwords if you have mobile banking, social media, email; and/or utility applications on your device that hold or access your personal data. If your mobile device features a ‘remote wipe function’, consider using this to protect your personal data.
We recommend contacting your local police station to file a police report for all lost or stolen devices. The police will need to know your IMEI number to make a report.
Awesome! I found my phone
If you’ve recovered your lost or stolen device call to let us know on 1300 796700 so we can unbar the service and unblock the IMEI number.
Note: It can take up to 24 hours to unbar your service and unblock your device
International roaming allows you to use your Vocal Mobile Number and Vocal SIM card to make/receive calls, send/receive messages, access email & mobile internet and check your voicemail in over 180 destinations across the world.
What should I check before I travel?
Make sure roaming is activated before you leave Australia.
Back up your contacts, photos and other important stuff, in case your phone is lost or stolen.
Make sure you buy a travel power adapter so you can charge your battery!
You must request International Roaming to be activated as it is automatically switched off for all new Vocal mobile customers.
How much does International Roaming cost?
There is no cost to activate the service however call and data charges can be very expensive and are not included and are charged according to the country in which you are visiting and using the service.
We recommend that our customers reduce their usage of the Vocal service whilst overseas and connect your device to a Wi-Fi service such as in your hotel room and make calls using Skype, WhatsApp or our Vocal BizPhone service.
