Get More from your VOXY® AI Voice Service
Find helpful information and comprehensive guides to ensure you get the most from your BizPhone service.
86% of Early AI Adopters Report Significant Business Growth
VOXY® AI VOICE VOICEMAIL™ — THE SMARTER WAY TO HANDLE MISSED CALLS
Say goodbye to boring voicemail! Let your custom AI Voice Attendant handle missed calls with personalised greetings, all from your mobile. VOXY® delivers human-like message handling and instant SMS notifications—keeping you effortlessly connected and in control! 🚀
86% of Early AI Adopters Report Significant Business Growth
START YOUR 14-DAY FREE TRIAL OF VOXY® AI VOICE ASSISTANT
VOXY® AI Voice is your AI-powered secret weapon for boosting productivity, automating tasks, and customer interactions. SMASH the competition and watch your business THRIVE like never before.
GET THAT VOXY® FEELING
That moment when AI transforms your business — and the chaos is gone.
Professionally Handled Missed Calls, Delivered To Your Mobile
VOXY® AI VOICEMAIL transforms traditional mobile voicemail into a smart, always-on solution. Perfect for personal users, small businesses, and first-time AI adopters, it captures messages with ease and sends instant notifications, so no call is ever missed.
AI-Powered Voicemail for Smarter Missed Call Management
Meet VOXY® AI Voice Assistant—the modern answer to personal call management that feels almost human. Designed for busy individuals who need a little extra support, this AI service takes over when you can’t answer, making sure you never miss a beat.
Key Features
- Intelligent Message Capture
- Personalised Greetings
- Instant SMS Notifications
- Phone Contacts Recognition
- AI Voice Selection
Perfect For
- On-the-Go Individuals
- Busy Professionals
- Enhanced Voicemail Experience
VOXY® AI Voice Assistant isn’t about replacing you—it’s about being there when you can’t be. A smart and intuitive personal assistant that’s always on call, making sure you stay connected without the stress.
Smarter AI-Powered Voicemail for Calls Your Business Can’t Afford to Miss
With VOXY® AI Voicemail, missed calls are handled with a more personalised experience — with natural message capture and instant SMS alerts when you cannot get to the phone, leading to effortless follow-up and a better caller experience.
VOXY® AI Voicemail™
Personalised call answering with messaging & SMS notifications-
Personalised call handling
-
VIP contacts memory^
-
Instant SMS notifications
-
55c per message & SMS
-
$55 AI Message credits*
“We use VOXY because it has helped us increase our close rate by 300% by calling people back almost immediately.”
— Profitable Vending
Offer: Available to credit-approved customers only, subject to Vocal’s Standard Form of Agreement (SFOA) and VOXY® AI Voice terms apply.
Term Options:
• 12-month term option: Monthly access fees are paid in advance. A 12-month minimum term applies, and Early Termination Fees (ETF) may apply if the service is cancelled before the end of the minimum term.
• No Contract option: Monthly access fees are paid in advance. No minimum term applies. Bonus AI Voicemail Message Credits are not available on No Contract plans.
Setup Fees:
• $55 setup & custom development fee for AI Voicemail
Total Minimum Costs:
• 12-month term: $252 over 12 months, plus a one-time $55 setup fee.
• No Contract option: $76 minimum commencement cost, including first month access fee and setup fee.
Message Charges:
• 55c per message which includes AI-powered conversation, transcription and SMS delivery.
Network & Call Charges: OTT services do not include PSTN or GSM call costs. Additional charges apply for national, mobile, IDD, and special calls.
Order Process: Orders are assessed for viability and project scope. Development timelines average 2-7 days.
Beta Disclaimer: VOXY® AI Voice Services are offered as a beta product, and performance may vary due to the emerging nature of the technology.
Bundle Offer: $5/month credit (up to $120 CASHBACK) when bundled with VOXY NBN Internet, Gmobile® SIM, or AI-PBX BizPhone over a 24-month term.
Critical Information Summary: Available on this website prior to connection.
GST Included: Limited offer. All prices displayed include GST.
Get Your Setup Fee Returned as AI Voicemail Message Credits!
1. Eligibility
The Bonus AI Voicemail Message Credits offer is available only to new customers who subscribe to an eligible VOXY® AI Voicemail plan on a 12-month minimum term and pay the applicable setup fee in full. No Contract plans are not eligible for this offer.
2. Bonus Allocation
The Bonus AI Voicemail Message Credits value matches the applicable $55 setup fee and is applied as a monthly credit allowance over the 12-month term.
VOXY® AI Voicemail
Setup Fee: $55
Monthly Allowance: $55 ÷ 12 = $4.58 per month
3. Use of Credits
Monthly Bonus AI Voicemail Message Credits may only be used toward eligible VOXY® AI Voicemail message charges associated with the subscribed VOXY® AI Voicemail service. Credits cannot be used for access fees, setup fees, hardware, other Vocal services or any other non-eligible charges.
4. Monthly Expiry
Bonus credits are applied on a monthly basis only. Unused credits are forfeited at the end of each billing cycle, do not roll over, and are not carried forward to future months. This is consistent with the current live bonus wording that unused credits expire each cycle.
5. Non-Transferable and Non-Refundable
Bonus AI Voicemail Message Credits are non-transferable, non-refundable, and cannot be redeemed for cash or applied to other Vocal services. This keeps the intent of your current wording while cleaning up the capitalization and service naming.
6. Ongoing Service Requirement
Customers must maintain an active eligible VOXY® AI Voicemail service for the duration of the applicable 12-month term to continue receiving the monthly Bonus AI Voicemail Message Credits.
7. Cancellation and Early Termination
If an eligible VOXY® AI Voicemail service is cancelled before the end of the 12-month term, any unused or future Bonus AI Voicemail Message Credits will be forfeited. This applies whether or not an ETF is payable under the service terms.
8. Offer Changes and Standard Terms
Vocal reserves the right to withdraw, vary or terminate this offer at any time, subject to applicable law. Customers already subscribed to an eligible service may retain the offer on the terms that applied at the time of signup, unless otherwise stated. Vocal’s Standard Form of Agreement (SFOA) and applicable VOXY® service terms apply.
Critical Information Summary: VOXY® AI Voice plans – 12 month term
How To Choose The Right Plan From VOXY to Meet Your Needs & Budget
Did you know that all telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS) to help you compare features and prices from different telcos?
For information about ways that VOXY makes it easy for you to compare features and prices from different telcos just click to learn more
VOXY® is Australia’s First AI Voice Solution for Telecom Networks
Telco-Grade AI Voice Built for Real Calls, Real Networks and Real Businesses
Developed by Vocal, an Australian telecommunications provider with more than two decades of experience, VOXY® is built to integrate directly into live call flows — delivering toll-quality voice, compliant connectivity and intelligent call handling across mobile, SIP and inbound communications, powered by next-generation AI voice intelligence.
Slash
Staff Costs
24x7x365
Availability
Automate
Tasks
Simplified
Management
Free Up
your Time
Effortless
Scaling
Telco
Compliant
Supercharge
Growth
Tools &
Dashboard
Brand it
your Way
Boost
Efficiency
Customer
Satisfaction
Your Success Journey with VOXY®
in 4 Easy Steps
Unlock the potential of VOXY® AI Voice to drive growth, reduce costs, and enhance productivity in every customer interaction across your business. With 22 years of telecom expertise, Vocal supports you from the initial conversation to full deployment, ensuring long-term success with every step.
Step 1: FREE Initial Consultation
We start with a brief consultation to understand your goals and how VOXY® AI Voice can best serve your business. We’ll explore your options and share a customised proposal that lays out the best solutions for your needs
Register Your Interest
Complete a web form or call us to kick things off
Book a Consultation and Demo
Schedule a free 20-minute session to explore our solutions
Define Your Service Needs
Fill out the AI Voice Requirements Form to map out your exact needs
Solution Review and Quotation
We’ll prepare and send a personalised solution and pricing plan for review
Time Frame: 2–3 days
Step 2: Solution Design
Once you approve the proposal, we create a detailed blueprint for configuring VOXY® with your custom settings, ensuring it integrates smoothly with your existing systems and workflows.
Proposal Approval
Confirm the customised solution and approve the scope of work
Configuration Blueprint
We draft a configuration plan tailored to your specifications, covering setup details and automations
Integration Requirements
Outline system integration needs and map workflows to align with your platforms
Time Frame: 4–5 days
Step 3: Configuration & Testing
We set up your service according to plan and conduct rigorous testing, so you have a fully functional, optimized VOXY® AI Voice ready for business
Configuration
Our team configures VOXY® with custom settings and integrates selected tools or systems
Rigorous In-house Testing
Testing ensures each feature works smoothly and that automations perform as expected
Client Review & Feedback
You’ll have a chance to review and request final adjustments for the optimal setup
Time Frame: 5–7 days
Step 4: Launch & Support
Once ready, we launch your VOXY® AI Voice service and provide training and ongoing support to ensure everything runs smoothly
Service Activation
Activate your VOXY® service and access its full feature set
Rigorous In-house Testing
We guide your team through using the dashboard and handling key functions.
Client Review & Feedback
Our team remains available to support, update, or optimise your service as needed
Time Frame: 1–2 days, with ongoing 24x7x365 support
Rich Features Powered by LLM, GPTs, and NLP Technology, Included with Your VOXY® AI Voice
VOXY® AI Voice services come packed with powerful features designed to elevate your business communications. From natural speech to custom branding, every tool boosts productivity and integrates seamlessly with your systems—give your ChatGPT a voice and set yourself up for success. 🔥
Natural Speech
Call Handling
ChatGPT Powered
Call Summary
SMS Notice
Call Transfer
BYO Data
AI Agent Dashboard
Custom Branding
Call Logs
VOXY® AI Voice Has Many Optional Features and Upgrades Too...
VOXY® AI Voice Optional Upgrades come loaded with advanced features that take your communications to the next level. From enhanced automations to deeper integrations, these upgrades bring even more power to your business—bring your ChatGPT to life and automate the way you work. 💥
Customised Voices
Customised Automation
Memory recall
Omni Channels
Multi Language
VOXY® AI Voice
Usage Rates
Powered by advanced natural language synthesis and LLMs, VOXY® delivers clear, human-like conversations. With low-latency infrastructure and built-in memory, it ensures seamless, intelligent customer engagement in real time.
Set Up Fee
$55 – call credit^
Monthly Access
$21
Per Message
55c
SMS Notice
included
International Calls†
Conditions
Prices displayed are inclusive of GST
^25c flag fall per AI Voice call. ^^AI Voice usage charged per minute increment or part therefof for incoming and/or outgoing calls.
†Addtional network carriage call charges may apply including 36c per outbound 13/1300 call. Addtional international direct dial (IDD) and international mobile calls are charged per minute or part thereof including a 25c flag fall fee.
Included, flat rate calls and VOXY® AI Voice calls are subject to Voxy’s Fair Use Policy.
Charges apply for special, directory and information calls, call forwarding and call diversions to an external non-BizPhone or other service number.
Standard Form of Agreement and VOXY® service conditions apply.
VOXY® is the Only True AI Voice Service Backed by an Aussie Telephone Company
Meet your personalised AI Voice Attendant – for human-like message handling, with VIP contact memory and instant SMS notifications. VOXY® delivers non-stop 24x7x365 support for your unique personal and business needs!
“We use VOXY because it has helped us increase our close rate by 300% by calling people back almost immediately.”
— Profitable Vending
Learn more about telco-grade AI voice built for real calls, real networks and real businesses.
Simple to set up, backed by real human support, and risk-free to try.
FAQ's VOXY® AI Voicemail™
Discover how VOXY® AI Voicemail simplifies missed call management with intelligent message-taking, real-time SMS notifications, and a user-friendly experience. From personal use to small-scale professional needs, explore the key features and benefits of this entry-level AI Voice solution.
General Overview and Purpose
VOXY® AI Voicemail is a virtual voicemail service that answers incoming calls with a natural, human-like tone when you’re unavailable. It captures essential details from callers, converts messages into concise summaries, and delivers them instantly via SMS or email, ensuring you never miss an important update.
Unlike traditional voicemail services provided by other telco carriers, VOXY® AI Voicemail offers enhanced functionality, such as message summarisation and real-time notifications.
VOXY® AI Voicemail uses natural language processing (NLP) to interpret and summarise voicemail messages. When a call goes unanswered, the system records the message, extracts key details such as the caller’s name and reason for calling, and sends the summary to you instantly via SMS or email.
VOXY® AI Voicemail offers several benefits, including:
- Efficient Call Management: Automatically handles missed calls and delivers concise summaries.
- Ease of Use: Requires no additional hardware or software.
- Real-Time Notifications: Keeps you updated with instant SMS or email notifications.
- Cost-Effectiveness: Provides professional voicemail services at an affordable entry-level price.
- Enhanced Productivity: Allows you to prioritise follow-ups based on message content.
VOXY® AI Voicemail is perfect for:
- Individuals and professionals who want a simple, automated solution to manage missed calls.
- Consumers seeking a low-cost voicemail alternative with smart features.
- Small business owners who prefer a lightweight call management tool without advanced automation.
Functionality and Features
VOXY® AI Voicemail offers a modern alternative to traditional voicemail services typically provided by telco carriers. It delivers:
- Human-Like Answering: Greet callers with a natural, professional tone.
- Smart Summarisation: Receive concise message summaries via SMS or email instead of full voicemail recordings.
- Real-Time Notifications: Stay updated instantly, no matter where you are.
This upgraded experience ensures faster follow-ups and better communication management.
Yes! VOXY® AI Voicemail can be bundled with any Vocal Gmobile® SIM plan, as Vocal Telecom & Internet is a mobile service provider that connects to the Optus Network. This seamless integration allows you to enhance your mobile service with smart voicemail functionality.
Setting up VOXY® AI Voicemail to handle incoming mobile calls is simple:
- Use your mobile handset to set call diversion to VOXY® AI Voicemail when:
- Busy
- Engaged
- Unreachable
- Permanent Diversion
- Activate the appropriate call diversion by dialing the following codes on your handset:
- When Busy: **67*voicemail number#
- When Unreachable: **62*voicemail number#
- Permanent Diversion: **21*voicemail number#
(Replace voicemail number with the number provided during setup.)
- Confirm diversion by pressing call/send on your handset.
Our team can assist with configuration to ensure a seamless setup.
VOXY® AI Voicemail handles basic voicemail tasks, including:
- Automatically answering calls and engaging the caller with a human-like tone.
- Extracting and summarising key details from the caller’s message.
- Sending notifications via SMS or email with concise summaries for quick follow-ups.
The plan includes:
- Human-like call answering to engage callers when you’re unavailable.
- Message summarisation to extract key details from caller interactions.
- Real-time SMS and email notifications with concise summaries for easy follow-up.
- Compatibility with mobile and landline services for seamless integration.
VOXY® AI Voicemail is an entry-level product ideal for personal or simple business use. Unlike advanced services such as VOXY® AI Voice Assistant or AI Voice Receptionist, it focuses solely on handling and summarising missed calls without dashboard access or complex automation.
Technical Requirements
VOXY® AI Voicemail requires no additional hardware or software. It works seamlessly with your existing mobile or landline service.
No, VOXY® AI Voicemail uses SIP trunk technology to manage calls, eliminating the need for an internet connection.
You’ll need an active mobile or landline number. Once activated, VOXY® AI Voicemail begins handling unanswered calls automatically.
Yes, VOXY® AI Voicemail can be configured to handle multiple phone numbers, ensuring all your calls are efficiently managed.
Setup and Support
Setup is quick and simple, usually completed within 2 to 5 business days.
With VOXY® AI Voicemail, you can customise voicemail greetings to reflect your personal or professional tone.
For more advanced customisation options, such as tailored call handling workflows and access to call recordings via a dashboard, consider upgrading to VOXY® AI Voice Assistant, which provides a broader range of features for managing incoming calls.
Voicemail summaries are sent directly to you via SMS or email, ensuring you can access them instantly from any device.
No, the process is straightforward, and our team is available to assist with activation and configuration.
Support is available through our customer service team for troubleshooting or assistance with your VOXY® AI Voicemail.
Pricing and Plans
VOXY® AI Voicemail is $21 per month, making it an affordable solution for personal or professional use. Each message costs 55c flat which includes the LLM, NLP, AI transcription and SMS delivery notification.
Yes, the standard setup fee for VOXY® AI Voicemail is $55. This fee ensures a smooth and professional setup, including:
- Configuration and setup of the SIP trunk for reliable call handling.
- Knowledge base and prompt setup to personalise caller interactions.
- Feature testing and validation to ensure seamless functionality and performance.
This one-time fee ensures VOXY® AI Voicemail is configured to meet your specific needs.
VOXY® AI Voicemail focuses on basic voicemail functionality, offering a cost-effective entry-level solution without advanced features like call routing or dashboard access.
No, there are no additional charges unless you opt for extra features, such as voicemail storage extensions or handling multiple phone numbers.
Yes, you can upgrade to VOXY® AI Voice Assistant, AI Voice Receptionist, or other services as your needs grow.
Yes! VOXY® AI Voice Assistant offers a 14-day free trial to let you explore its features. Sign up here.
Privacy and Security
Developed by Vocal Telecom & internet, an Aussie Telco established in 2003, VOXY® AI Voicemail complies with strict Australian privacy laws and GDPR standards to ensure all data is securely managed.
Yes, VOXY® complies with all relevant Australian privacy regulations, ensuring customer data is handled securely and ethically.
VOXY® AI Voicemail does not include access to call recordings or data. To gain this functionality, you can upgrade to VOXY® AI Voice Assistant, which allows authorised users to securely access call recordings and data via the VOXY® dashboard.
Use Cases and Examples
VOXY® AI Voicemail is ideal for a variety of personal and small business applications, including:
- Professionals on the Go: Capturing key details from clients when you’re unavailable to take calls.
- Missed Call Management: Ensuring that no important message is lost, even during busy periods.
- Personal Use: Acting as a smarter alternative to traditional carrier voicemail for individuals.
- Basic Business Use: Helping small business owners stay updated with concise message summaries for quick follow-ups.
- After-Hours Support: Providing a professional voicemail experience when you can’t answer calls outside working hours.
Certainly! Imagine a freelance graphic designer who’s often busy in client meetings or focusing on projects. When they miss a call, VOXY® AI Voicemail answers with a customised greeting, collects the caller’s information, and summarises the message. The designer receives an instant SMS notification with the details, allowing them to prioritise follow-ups without disrupting their workflow.
Small businesses often face challenges in managing missed calls during busy periods or after hours. VOXY® AI Voicemail ensures:
- Every missed call is greeted professionally and details are captured accurately.
- Concise message summaries are sent instantly via SMS or email, enabling timely responses.
- Business owners can focus on core operations, knowing they won’t miss critical inquiries.
This simple, automated solution enhances customer service without the need for additional staff or advanced systems.
VOXY® AI Voicemail is primarily designed for personal and small business use. For large organisations requiring advanced features like call routing or dashboard access, VOXY® AI Voice Assistant or AI Voice Receptionist may be more suitable.
VOXY® AI Voicemail is best suited for moderate call volumes. While it can handle a steady flow of inbound calls, businesses with higher call volumes or more complex requirements may benefit from upgrading to VOXY® AI Voice Assistant or other advanced solutions.
VOXY® AI Voicemail enhances customer communication by:
- Ensuring every caller is greeted professionally, even when you’re unavailable.
- Providing concise message summaries for quick and efficient follow-ups.
- Offering a seamless experience compared to traditional carrier voicemail services.
This ensures you stay connected with your clients while maintaining a professional image.
VOXY® AI Voicemail offers significant improvements over traditional carrier voicemail, including:
- Human-Like Answering: Creates a professional and engaging experience for callers.
- Message Summarisation: Delivers concise summaries via SMS or email, saving time.
- Real-Time Notifications: Ensures you’re updated immediately after a call is missed.
- Ease of Use: Requires no additional hardware or software.
By replacing traditional voicemail with smart, AI-driven functionality, VOXY® AI Voicemail provides a modern, efficient solution for personal and small business use.
Could you imagine never missing another customer call, no matter how busy things get or even if the business is closed
Every answered call is a chance to win more business. VOXY® AI Voice helps you capture leads, respond faster and stay available around the clock — keeping your business connected, competitive and ready for what’s next.
Get More from your VOXY® AI Voice Service
Find helpful information and comprehensive guides to ensure you get the most from your BizPhone service.
