Call us to discuss AI-PBX and VOXY bundles designed for smarter call handling across office, mobile and cloud PBX services.
Expand VOXY® AI-PBX™ With BizPhone Lines Built On Proven Australian Telco Infrastructure
Powered by established Australian business telephony, BizPhone lines give your team more ways to make and receive calls — with included standard Australian calls, flexible handset, softphone and Webex mobile app options, plus PBX features that work together with VOXY® AI call handling to help your business answer callers properly, even when your team is busy.
VOXY 'CORDLESS'
PBX features on a cordless phone Use for home or business-
Included national calls^
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Included W76P handset
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Included PBX features
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Easy self installation
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50% off VOXY® AI-Voice†
VOXY 'EXECUTIVE'
Advanced functions & features for managers & reception-
Included national calls^
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Included T48U handset
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Included PBX features
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Easy self installation
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50% off VOXY® AI-Voice†
VOXY 'DESKPHONE'
Enhanced functions & features for SOHO & SME staff-
Included national calls^
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Included T43U handset
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Included PBX features
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Easy self installation
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50% off VOXY® AI-Voice†
VOXY 'SOFTPHONE'
PBX features on your laptop or mobile for virtual offices-
Included national calls^
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BYO mobile or headset
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Included PBX features
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Webex app download
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50% off VOXY® AI-Voice†
Switch from your current telecoms provider or upgrade to VOXY® ‘BizPhone’ AI-PBX, plus you’ll get access to our patent-pending VOXY® technologies including ‘eCall’ email-to-AI voice calling and ‘VoiceCentral’ telephony-native admin control – learn more >>
Important Information & Terms
1. Included Calls
^Includes eligible standard outbound local, national and Australian mobile calls, subject to the VOXY® Fair Use Policy. Excludes 13/1300 calls, international direct dial (IDD), premium numbers, satellite services, directory assistance, special services, off-net calls and other excluded call types.
2. BizPhone Service
BizPhone is a hosted cloud-based IP-PBX business phone service delivered over the customer’s current fixed broadband internet service or an nbn® internet service provided by us. The service is used in conjunction with the selected handset, adaptor, softphone application or user licence.
3. Minimum Term & Monthly Access
Monthly access fees are charged for each BizPhone service, handset, adaptor, softphone or user licence over a minimum 24-month term. Customers may cancel the service at any time with 30 days written notice, subject to return of any supplied equipment and payment of any applicable Early Termination Fee.
4. Setup, Delivery & Equipment
A once-off $19.95 setup and installation fee is charged for each BizPhone service, dependent on the handset, adaptor or application selected. Delivery charges apply for supplied handsets, adaptors and other equipment. Optional equipment, including headsets, may be purchased separately.
5. Additional Services & Features
Connection of any additional BizPhone services, handsets, adaptors, softphones, hunt groups, auto-attendants or other PBX features are subject to additional setup, monthly access, configuration and delivery fees in accordance with our standard pricing.
6. Internet & Bandwidth Requirements
BizPhone services require a fixed broadband internet connection with specific minimum requirements. Connection of the service is subject to availability, service qualification, compatible equipment and network capacity. Voice quality may vary depending on the handset or application selected and the available network bandwidth. The required minimum bandwidth for each end-to-end call is 100kbps per active call.
7. Cabling & Site Requirements
Customers are responsible for the cost of any additional cabling work within their own premises. Additional charges may apply for non-standard cabling work, optional equipment, optional user software and features, configuration charges, plan modifications, no-fault-found charges, local number portability fees, relocation, order withdrawal fees, auxiliary equipment and/or other third-party charges.
8. Device Compatibility
When operating your BizPhone service over nbn® or another third-party network, some existing devices such as security alarms, medical alarms, EFTPOS terminals, fax machines or other legacy equipment may not be compatible. Customers should consult their equipment provider to determine compatibility with the network.
9. VOXY® AI-PBX™ Services
VOXY® AI-PBX™ services, VOXY® AI call handling, AI voicemail, auto-attendants, eCall™, VoiceCentral™ and related AI features are subject to eligible service selection, configuration requirements, service availability and the applicable VOXY® AI-PBX™ terms.
10. Fair Use
Subject to the VOXY® Fair Use Policy, which restricts the use of this service for telemarketing, call centre operations, auto-dialling, high-traffic call environments, resale, wholesale supply or similar usage unless expressly approved by us.
†50% off applies to the standard monthly access fee of an eligible VOXY® AI Voice service when bundled with an eligible VOXY AI-PBX plan on the same account. VOXY AI-PBX is subject to a 24-month minimum term. VOXY® AI Voice is available on its standard terms, including applicable setup fees, usage charges and call charges, or on an optional 24-month AI Voice term to receive eligible Bonus AI Voice Call Credits. Bonus AI Voice Call Credits are not available unless the eligible AI Voice service is taken on the applicable 24-month AI Voice term. T&Cs apply.
50% Off VOXY® AI Voice with VOXY AI-PBX – Terms & Conditions
1. Eligibility
The 50% off VOXY® AI Voice offer is available to credit-approved customers who acquire an eligible VOXY AI-PBX service together with an eligible VOXY® AI Voice service on the same account.
2. AI-PBX Term
The eligible VOXY AI-PBX service is subject to a 24-month minimum term. Early Termination Fees may apply if the AI-PBX service is cancelled before the end of that term.
3. AI Voice Term Options
The eligible VOXY® AI Voice service is available on its standard terms, including applicable setup fees, usage charges and call charges. The eligible VOXY® AI Voice service may also be taken on an optional 24-month term where the customer elects to receive the applicable Bonus AI Voice Call Credits.
4. Discount
The offer provides a 50% discount on the standard monthly access fee of the eligible VOXY® AI Voice service only.
5. Exclusions
The discount does not apply to setup fees, AI Voice usage charges, call charges, hardware, handsets, softphones, numbers, porting fees, installation, professional services, network charges, or any other non-monthly-access-fee charges.
6. Bonus AI Voice Call Credits
Any Bonus AI Voice Call Credits are available only where the eligible VOXY® AI Voice service is taken on the applicable 24-month AI Voice term. If the customer takes the AI Voice service on its standard/no-contract basis, no Bonus AI Voice Call Credits apply.
7. Service Requirement
To receive and retain the 50% discount, both the eligible VOXY AI-PBX service and the eligible VOXY® AI Voice service must remain active, connected and billed on the same customer account.
8. Loss of Discount
If either the eligible VOXY AI-PBX service or the eligible VOXY® AI Voice service is cancelled, suspended, disconnected or otherwise becomes ineligible, the 50% discount may be removed from the date of ineligibility.
9. Offer Combinations
Unless expressly stated otherwise, the 50% off VOXY® AI Voice offer is not available in conjunction with any other discount, cashback, or promotional offer affecting the same monthly access fee. The separate Bonus AI Voice Call Credits offer may apply only where the customer elects the applicable 24-month AI Voice term and where you expressly permit both offers to operate together.
10. Standard Terms
Vocal’s Standard Form of Agreement (SFOA), applicable VOXY AI-PBX terms, applicable VOXY® AI Voice terms, and any relevant Critical Information Summary apply.
Get Your Setup Fee Returned as AI Voice Call Credits!
1. Eligibility
The Bonus AI Voice Call Credits offer is available only to new customers who subscribe to an eligible VOXY® AI Voice plan on a 24-month minimum term and pay the applicable setup fee in full.
No Contract plans are not eligible for this offer.
2. Bonus Allocation
The Bonus AI Voice Call Credits value matches the applicable setup fee for each eligible plan and is applied as a monthly credit allowance over the 24-month minimum term.
The applicable bonus values are:
VOXY® AI Voice Assistant (Personal)
Setup Fee: $199
Monthly Bonus Credit: $8.29 over 24 months
VOXY® AI Voice Receptionist
Setup Fee: $499
Monthly Bonus Credit: $20.79 over 24 months
VOXY® AI Voice Caller
Setup Fee: $499
Monthly Bonus Credit: $20.79 over 24 months
VOXY® AI Voice Agent
Setup Fee: $799
Monthly Bonus Credit: $33.29 over 24 months
Monthly bonus credit allowances are calculated by dividing the applicable setup fee across 24 monthly billing periods.
3. Use of Credits
Bonus AI Voice Call Credits may only be used toward eligible AI Voice usage charges associated with the subscribed VOXY® AI Voice plan. Credits cannot be used for setup fees, access fees, hardware, other Vocal services or any other non-eligible charges.
4. Monthly Expiry
Bonus AI Voice Call Credits are applied on a monthly basis only. Unused credits are forfeited at the end of each billing cycle, do not roll over, and are not carried forward to future months.
5. Non-Transferable and Non-Refundable
Bonus AI Voice Call Credits are non-transferable, non-refundable, and cannot be redeemed for cash or transferred to another service, account or customer.
6. Ongoing Service Requirement
Customers must maintain an active eligible VOXY® AI Voice service for the duration of the applicable 24-month term to continue receiving the monthly Bonus AI Voice Call Credits.
7. Cancellation and Early Termination
If an eligible VOXY® AI Voice service is cancelled, suspended or terminated, any unused or future Bonus AI Voice Call Credits will be forfeited. This applies whether or not an Early Termination Fee (ETF) is payable under the service terms.
8. Offer Changes and Standard Terms
Vocal reserves the right to withdraw, vary or terminate this offer at any time, subject to applicable law. Customers who have already subscribed to an eligible service may retain the offer on the terms that applied at the time of signup, unless otherwise stated. Vocal’s Standard Form of Agreement (SFOA) and applicable VOXY® AI Voice terms and conditions apply.
Critical Information Summary: BizPhone Cloud IP PBX – 24 month term
How To Choose The Right Plan From VOXY to Meet Your Needs & Budget
Did you know that all telcos that sell telecommunications products, plans and services must provide a Critical Information Summary (CIS) to help you compare features and prices from different telcos?
For information about ways that VOXY makes it easy for you to compare features and prices from different telcos just click to learn more
VOXY® BizPhone™ Included Basic Features
VOXY® BizPhone is built with you in mind. It’s easy to set up and simple to use, including all of the critical features you need to grow your business.
Call forward
Call waiting
Call transfer
Caller barring
Do not disturb
Speed dial 8
Priorit alert
3-way chat
Number display in
Number display out
VOXY® BizPhone™ Supported Advanced Features
Do even more with your BizPhone service with these great inbuilt features designed to empower your business.
Voicemail box
Voicemail to email
Concurrent ring
Sequential ring
Call notify
Busy lamp*
*This feature is not supported on some plans and handsets.
Remote office
Schedules & events
Number blocks
From $14.95 p/mth
Call logs & reports
VOXY® BizPhone™ Optional Productivity Features
Simple, powerful & scalable solutions to help you streamline the way you do business.
Hunt group*
$9.95 each p/mth
Auto attendant
$14.95 each p/mth
Call queuing
$14.95 each per mth + set-up $60 p/hr
Reception desk
$49.95 per mth + set-up $60 p/hr
Music on hold
Price on application
VOXY® BizPhone™ Go Anywhere Apps
Take your BizPhone where ever your business takes you and never miss a call.
Our mobility apps function just like a normal BizPhone handset while on the go.
Mobile app
$9.95 p/mth
Laptop app
BizPhone™ A guide to cloud-based PBX for Small Business
Register to download your free product guide containing everything you need to know about Vocal BizPhone
12 Reasons Why Your Business Should Switch to VOXY AI-PBX™
VOXY AI-PBX brings together smarter business telephony, intelligent call handling and flexible cloud-based communications — giving your business the tools to stay connected, responsive and ready to grow, backed by trusted Australian telco infrastructure.
Slash
Staff Costs
24x7x365
Availability
Automate
Tasks
Simplified
Management
Free Up
your Time
Effortless
Scaling
Use your
Data
Supercharge
Growth
VoiceCentral™
Voice UI
Brand it
your Way
Boost
Efficiency
Customer
Satisfaction
Standard Call Rates
Local Calls
Included†
National Calls
Included†
Calls to Mobile
Included†
13 & 1300 Calls
36c flat per call
International Calls†
Conditions
Prices displayed are inclusive of GST
†International direct dial (IDD) and international mobile calls are charged per 60 seconds or part thereof including a 20c flag fall fee.
Included and flat rate calls are subject to Vocal’s Fair Use Policy.
Charges apply for special, directory and information calls, call forwarding and call diversions to an external non-BizPhone number.
Standard Form of Agreement and BizPhone™ service conditions apply.
BizPhone™ Video Guides
Get more from your BizPhone service and follow our video guides for easy instructions on how to configure many of the most popular features.
Service Completion Advice
Voicemail
Call Forward on Busy
Call Forward No Answer
Three Way Conference Call
Speed Dial 8
Directory
Busy Lamp Field
Hunt Group
Helpful Resources For Your VOXY AI-PBX™ Service
Find helpful information and comprehensive guides to ensure you get the most from your AI-PBX ‘BizPhone’ service.
FAQ's VOXY AI-PBX™
We tackle some key questions about VOXY AI-PBX covering plans, service assurance, help desk, service inclusions and limitations, troubleshooting and more…
BizPhone runs over your internet connection, and there is no additional hardware required. Your IP handsets will also connect to an internal network, provided by a switch.
If you have computers plugged into a switch already, the handset has a ‘piggy-back’ function that allows the phone to be plugged into the switch, and the computer to be plugged into the phone.
This means that you do not need more ports than you already have in your networking equipment.
- The service assurance availability target for BizPhone is currently at 99.90%
- The service assurance target response time for interrupted BizPhone faults is 0 to 60 minutes
- The service assurance target restore time is 4 hours
Note: No service assurance rebates are payable in the event that Vocal or the upstream network provider fails to meet service assurance targets.
Yes, customers can call the BizPhone Help Desk on 1300 615227
The desk is available 24 hours per day, 7 days per week, 365 days per year for activations, faults and configuration issues.
You can easily share an internet connection with your BizPhone services if you have a robust broadband connection with good bandwidth such as Vocal’s unlimited nbn™ 50 plan or higher.
Your bandwidth will be shared between the calls you make from your BizPhone handsets and the regular traffic that is sent for internet browsing and web applications. The more bandwidth you have, the higher the number of concurrent calls you can have without impacting voice quality and browsing or access to web applications.
While we would highly recommend choosing Vocal as your internet provider, you are welcome to use another provider’s internet service with our BizPhone solution.
Having both services through Vocal means you have one number to call for an issue related to the Internet and BizPhone service.
All of the BizPhone handsets come with power pack which plugs into a standard 240v wall socket. These handsets also have the Power over Ethernet (PoE) function which means that it is possible to power the handsets via an Ethernet cable if you have also installed a PoE switch.
If you loose power due to a power outage, your BizPhone™ service will be affected. However, if you provided a backup phone number at the time of order, your incoming calls will be routed to the backup number provided (Call Forward Not Reachable) or consider our BizPhone Mobile App.
This will affect your BizPhone service so we recommend you consider adopting some backup strategies.
These include simply routing numbers to a backup phone number while your Internet connection is offline or utilising our BizPhone Mobile App which connects to your mobile data service. Alternately for mission critical installations, we suggest a redundant internet or 4G LTE solution from Vocal.
Your new IP handset will plug into your switch via a standard Ethernet cable. Your computer can be routed directly to the switch or can also plug into the phone.
The advantage of this feature is that only one port and run of cable is needed to connect both your phone and computer.
If you prefer to avoid any cabling issues, you may wish to consider our cordless handset option.
Simply access the web interface which allows you to access and modify features of your Vocal BizPhone service.
Some features can also be modified via your IP handset by simply entering a special code (please consult your handset user guide for more details).
Absolutely! our service offering has been designed to give customers the option to make changes and modifications themselves or have us complete the changes for a modest fee.
We note that any work we complete for this service does not include site visitation or cabling work of any kind.
With over 21 years of experience, Vocal has forged great relationships with reliable, knowledgeable and first-class vendors, contractors and partners such as HYBREX Australia Pty Ltd who you can trust to provide the highest quality work and common-sense pricing for small business.
Any work will be subject to evaluation and quotation and is 100% guaranteed.
Yes, it is possible to change plans however modification charges will apply for any upgrades or downgrades.
Further fees and charges may also apply depend on your current plan, the initial contract term and any remaining period of the contract term.
Yes. Subject to approval by the loosing carrier or service provider, customers can port in their existing Phone number(s) if they wish to keep their existing number(s). Customers simply provide the full geographical number and the current or porting away Provider Name and Vocal will organise the Port-in.
Customers can generally port in phone number ranges from the following providers with whom there is an LNP Agreement with these carriers:
- Telstra
- Optus
- Primus
- Symbio Networks
- Verizon
- GoTalk
- IiNet (Chime)
- Internode (Agile)
Customers should check with their current provider as fees may apply for porting of numbers and may take between 14 to 120 days depending on the complexity of the request.
Yes, as each BizPhone handset/plan will be assigned a single Direct In Dial Number at no additional cost or you may choose to port your existing number in from a third party provider which may incur a port-out fee.
Customers have the option to buy new phone number ranges allocated by Vocal in block sizes of 10, 50 or 100 numbers.
The following telephony features are not supported nor tested with the Vocal BizPhone service:
- Calls to Foxtel, Austar, Select TV;
- Back to base alarms and other monitoring systems using phone lines;
- VoIP based fax;
- Dial up modem or other analogue data calls (e.g., EFTPOS, HICAPS, etc.);
- Fax to international and domestic numbers;
- Medical Services: The service is not suitable for users who require a phone line to support medical devices;
- Preselect or override to other carriers;
- Priority Assistance
- Calls to numbers starting with 19/1900, 0500 or Universal International Freephone Numbers (UIFN).
Yes. BizPhone allows you to access emergency services. Please consider that as your BizPhone service can be used in any location that has a suitable Internet connection, the address recorded against your phone number that emergency services sees when you call may not match your current physical location.
A caller to emergency services should always have access to their physical address to give to the operator.
Yes. The details required are the Directory Usage Code and the Directory Listing Code.
At the end of your contract commitment, you may continue using the BizPhone service on your selected plan and monthly access charges. If you wish to cancel the service, you must return the handsets to Vocal Channels Pty Limited, PO Box 1020 Surry Hills NSW 2010
As BizPhone handsets are managed by us for the PBX features, they always remain the property of Vocal.
While handsets come with Manufacturer Warranty, customers experiencing a problem must report and deal with Vocal for any faults.
If the fault is due to a manufacturer error, then Vocal will send a replacement handset to the customer if required. If it is determined that the customer has caused the fault, then the customer needs to pay the Faulty Handset Fee.
BizPhone customers waive their rights to the Customer Service Guarantee upon signup of the service.
As this is a significantly discounted service (including free local, national, and calls to mobile networks) Vocal is not able to provide the same CSG as it would with a traditional landline telephone service.
Each Vocal BizPhone plan includes all of your standard local, national, and mobile calls at no additional cost.
Vocal does have a Fair Use Policy that applies to BizPhone. The policy outlines what is considered reasonable and unreasonable use of our services and strictly forbids some types of usage such as call centre operations.
